Area Network Manager

2 weeks ago

Ipoh, Perak, Malaysia J&T EXPRESS (MALAYSIA) SDN. BHD. Full time 80,000 - 120,000 per year

The role of Area Network Manager involves overseeing and managing operations within a specific geographic area or region. Area Managers play a crucial role in ensuring the efficient and effective delivery of parcels and packages, as well as maintaining high levels of customer satisfaction.

Responsibilities:-

  • Coordinate and manage the day-to-day operations of the courier services drop point/ collection point/ outlet within the designated area. This includes supervising sorting, routing, and delivery processes to ensure timely and accurate delivery of packages.
  • Recruit, train, and manage a team of drivers, couriers, and support staff. Provide leadership, guidance, and support to ensure a motivated and efficient workforce.
  • Plan and optimize delivery routes to maximize efficiency and reduce delivery times. Improve route planning and make real-time adjustments as needed.
  • Monitor and track key performance indicators (KPIs) such as on-time deliveries, delivery accuracy, customer satisfaction, and operational costs. Take corrective actions to address any performance issues.
  • Maintain a high level of customer satisfaction by addressing customer inquiries, concerns, and complaints. Implement strategies to enhance the customer experience and maintain strong relationships.
  • Ensure compliance with safety regulations and company policies. Supervise and coach all the staff on the code of conduct and all the rules & regulation set by the company e.g. arrangement for overnight parcel, fake POD (proof of delivery) and etc.
  • Prepare regular reports on operational performance and other relevant data for senior management. Provide insights and recommendations for continuous improvement.
  • Any ad-hoc task assigned by the management.

Requirements:-

  • A Diploma or Bachelor's degree in business, logistics, supply chain management, or a related field is often preferred. Relevant work experience may substitute for formal education.
  • At least 1 year of experience in logistics, transportation, or a related industry. Previous managerial or supervisory experience is highly desirable.
  • Strong leadership and team management skills to motivate and guide a diverse team of employees.
  • Excellent communication and interpersonal skills to interact with internal teams, customers, and management.
  • Effective time management skills to prioritize tasks and meet deadlines in a fast-paced environment.
  • 6 days work per week: Monday to Saturday (Full day)
  • Must be able to travel to Pusat Perdagangan Canning whenever required.

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