Restaurant Floor Supervisor
24 hours ago
Job Summary
We are looking for a hands-on Restaurant Floor Supervisor to oversee daily restaurant operations, lead the service team, and ensure excellent customer experience. This role requires strong leadership on the floor, operational discipline, and the ability to support both staff and management.
Key Responsibilities
Operations & Service
- Supervise daily restaurant operations during assigned shifts.
- Ensure food and beverage quality, service speed, and presentation meet standards.
- Monitor cleanliness, hygiene, and overall outlet appearance.
- Resolve customer complaints professionally and promptly; escalate serious issues when required.
Team Leadership
- Lead, assign tasks, and motivate service crew during shifts.
- Monitor staff performance, pacing, and service flow.
- Support the team during peak hours and step in when needed.
- Train new crew members and coach staff to improve service quality.
- Build a positive team culture and maintain staff morale.
Staffing & Scheduling
- Assist with staff scheduling, shift planning, and manpower control.
- Support hiring, training, and development of team members.
- Help develop future supervisors and leaders within the team.
Inventory & Administration
- Assist in inventory control, stock checks, and ordering.
- Monitor daily operational costs and minimize wastage.
- Support management in basic reporting, payroll coordination, and operational planning.
Performance & Business Support
- Contribute to customer satisfaction, outlet performance, and sales targets.
- Support management decisions and outlet initiatives.
- Uphold company standards, policies, and service values at all times.
Requirements
- At least 2 years experience in restaurant, café, or F&B operations.
- Leadership or supervisory experience is an advantage.
- Strong communication and people-management skills.
- Customer-focused with problem-solving ability.
- Able to work shifts, weekends, and public holidays.
- Responsible, hands-on, and able to lead by example.
Why Join Us
- Clear career progression opportunities.
- Supportive management and team environment.
- Hands-on leadership exposure in a growing F&B business.
- Competitive salary with performance-based growth.
Job Type: Full-time
Pay: RM2, RM3,500.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Experience:
- Supervising: 2 years (Preferred)
Language:
- Mandarin (Required)
Work Location: In person
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