Customer Service Executive

2 weeks ago


Kuala Lumpur Centre Kuala Lumpur, Malaysia Tokio Marine Insurans (Malaysia) Berhad Full time 20,000 - 60,000 per year

Responsibilities

  • To handle incoming telephone calls promptly, efficiently, and professionally.
  • To upskilling customer service skill sets.
  • To handle inbound calls with the inbound team to ensure the highest service levels and turnaround time are provided to customers and agents and third-party administrator.
  • To transfer knowledge on system (Policy Asia) for basic enquiries.
  • Attend relevant training on product awareness, system, and customer service training.
  • Receive on-site visitors, determine nature of business, answer basic queries; refer to the system and appropriate staff members (if need to).
  • Provide a courteous reception to the walk-in visitors and guests.
  • To guide customers in filling out the necessary forms for renewal or new business applications and others related.

Requirements

  • Degree in any field.
  • Strong communication skills.
  • Experience in call handling.
  • Fluent in English and Bahasa Malaysia (Spoken and Written)


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