Jewellery Advisor

Seeking a talented Jewellery Advisor to join the team at Niessing (Malaysia) Sdn. Bhd. in our SEIBU TRX Kuala Lumpur Store. This is a part-time role where you will be responsible for providing exceptional customer service and assisting clients with their jewellery purchasing decisions.

Being a Brand Ambassador and business leader of your boutiques in Asia Pacific, you will be a role model living out the values of Niessing to the team and our clients.

You will be responsible in driving sales performance, business profitability, and client service excellence across your markets. Your role also involves daily operational matters and working cross-functionally to achieve the best outcomes.

1. Brand Ambassador

• Neat and well groomed at all times, adhering to brand's grooming standards.
• Knowledgeable about the brand, heritage & products, and the ability to communicate these clearly with clients.
• Attend trainings and/or attend related trainings approved by company.
• Provide support at special VIP events.

2. Sales

• Achieve sales targets (Individual target, pool target).
• Achieve personal sales KPIs.
• Average Ticket Sales (ATS)
• Unit Per Ticket (UPT)

3. Client Service

• Provide professional and courteous client service to all clients. Including greeting and acknowledgement of clients, and serving of beverages where required.
• Assist in handling customer complaints and process quality inspection, under supervision of boutique supervisor.

4. Client Recruitment

• Proactively acquire new client to company's database, with client information and purchase preferences captured accurately.
• Develop client relationships by providing clients regular updates via telephone calls, messages or emails.

5. Boutique Appearance

• Keep the boutique clean, neat and tidy at all times.
• Ensure visual merchandising is clean and displayed at all times.

6. Stock Management

• Assist in inventory management (packing of stocks, stock count).
• Able to perform basic Point-of-Sales functions (i.e. check stocks, receiving of stocks, CRM).

7. Daily Operations

• Attend daily staff briefing conducted by the Boutique-in-charge.
• Ensure boutique closing completed within stipulated time. Ensure all security measures are appropriately armed and locked.

8. Team Work

• Get along harmoniously with colleagues and achieve a dynamic work environment for all.

9. General

• Answer phone calls according to the Boutique SOP.
• Assist in simple procurement for the Boutique – stationery, printing papers, ordering receipts for printing, pantry supplies.

Job Requirements:

• Fresh graduate are welcome to apply.
• Good knowledge in luxury retail, jewellery experience will be an advantage.
• Passion in Jewellery.
• Excellent communication and interpersonal skills, with a friendly and approachable manner.
• Proficiency in Mandarin (both spoken and written) will be an advantage for effective communication with Mandarin-speaking clients.
• Proficient in Microsoft Office.
• Available to work in shifts, including weekends and public holidays.

What we offer

At Niessing (Malaysia) Sdn. Bhd., we are committed to creating an environment where our employees can thrive. You'll also have the chance to work with a talented team and be part of a respected global luxury brand.

About us

Niessing (Malaysia) Sdn. Bhd. is a leading luxury jewellery brand known for its exquisite craftsmanship and innovative designs. With a rich heritage spanning over 150 years, we are dedicated to creating timeless pieces that celebrate the beauty of precious metals and gemstones. As we continue to expand our presence in the Asia-Pacific region, we are seeking passionate individuals to join our growing team.

If you're ready to embark on an exciting journey with us, apply now to become our next Jewellery Advisor.

Job Type: Part-time

Pay: RM12.00 per hour

Expected hours: 31 per week

Benefits:

• Professional development

Application Question(s):

• Do you have customer service experience?
• Which languages are you fluent in?
• How many years' experience do you have as a Jewellery Consultant?
• Are you available to work public holidays?
• Are you available for shift work?

Work Location: In person