Customer Education Business Development Manager

Our Company

We're Hitachi Vantara, the data foundation trusted by the world's innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks ­– can focus on achieving the incredible with data.   

If you've seen the Las Vegas Sphere, you've seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we're laying the foundation for our next wave of growth. We're looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data.

Job Title Customer Education Business Development Manager (Education Services Consultant)
Reporting To Director, Global Learning Education Services

Job Purpose
The Customer Education Business Development Manager (CEBDM) will work with customers, partners and Account Team(s) to develop and deliver comprehensive, customized education solutions that enable successful implementation, adoption, and usage of Hitachi Vantara solutions. This includes understanding the customer's business objectives and critical business issues and creating comprehensive training readiness solutions to support the customer's proprietary business processes.
Responsibilities

As the single point of contact for Hitachi Vantara Education Services in their respective region(s), the CEBDM responsibilities have significant range across the entire customer lifecycle and organizations within Hitachi Vantara. This position is responsible for managing business through forecasting, account strategy, and planning. Develop solution proposals encompassing all aspects of the Education offerings for Customers, Partners and Employees. Participate in the development, presentation and sales of an education value proposition. Scope and negotiate pricing and contractual agreement to close the sale. Identify and develop strategic alignment with key sales influencers.
Creating Adoption
Own and drive education services revenue in alignment with AOP targets.
Participate in sales campaigns to showcase Global Learning Education Services portfolio and methodologies
Develop and maintain partnership with sales and services organization
Accountable for manage scope, level of effort, costs and organize the delivery
Develop strategic learning paths to leverage the customer experience
Provide technical and collateral support for proposals in sales campaigns
Manage and promote external and internal training attendance
Identify needs from the field to improve training development process

Customer Experience
Work with the sales organization in the Customer life cycle creating Customer adoption, supporting the expansion of the solutions and renewing contracts
Accountable for the quality of trainings in his/her region
Communicate the Education Services offerings for the Hitachi Vantara community – Customer, Partners and Employees
Create Customer Adoption/Enablement, Expand and Renew

Business Management (P&L)
Make recommendations to improve Global Learning Education Services capabilities and revenue generation
Create new local Education Services Offerings and campaigns to reach the financial results
Develop, manage, and report on metrics pertinent to the region on a regularly scheduled basis
Provide revenue forecasting

Performance Measures
Achieves assigned regional revenue, margin and consumption targets
Revenue forecasting accuracy for the region
Achieves strategic customer satisfaction objectives defined by Hitachi management
Completes required training and development objectives within the assigned time frames
Measured against on-time and on-budget delivery metrics

Profile
At least 2+ years of experience within a learning, education services, professional services, pre-sales, or IT consulting services provider organizations
College degree or equivalent work experience
Proven evangelist ability to motivate account teams to take action and generate results
Intellectually curious and capable of quickly learning new solutions, technologies and understanding value delivered to various buyers
Proven networking skills and the ability to quickly establish credibility and create confidence with partners, customers and colleagues
Hands-on regional leader who exhibits a strong work ethic and collaborative management style by delving deeply into details to achieve wins
Demonstrate strong presentation skills
Demonstrated ability to work in a cross matrixed organization influencing non reporting teams to achieve outcomes.
Knowledge of Hitachi Vantara and 3rd party technologies
Experience in writing detailed business/functional specifications documents
Proven ability to exercise good judgment and make sound business decisions with sparse data
Demonstrated ability to gain consensus in a diverse environment
Exercise strong verbal and written communication skills
Demonstrate an ability to work in unstructured environments and situations providing self-direction and self-motivation
Demonstrated ability to interact with customers at all levels
Demonstrated ability of working with sales teams to accomplish goals of developing, promoting, and selling education services
Must have a proven track record of revenue attainment within an education services organization.
Assertive, driven and flexible team player willing to do what it takes to support the success of Hitachi Vantara

 
About us
 
We're a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential.
 
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