Order Administration Support

Your Title: Order Administration 

Job Location: Mid Valley City, KL

Our Department: Corporate

Contract Duration: 6 months

Gain valuable experience and global exposure with a leading tech company

We want to hear from you, apply today to find out more

What You Will Do

As the Order Administration Representative, you'll be an important part of our sales process, specifically supporting the quote-to-cash cycle, by helping manage customer orders accurately and efficiently. You'll work closely with different teams, such as sales and logistics, to ensure everything runs smoothly. You will be involved in:

• Order Processing: Receive and accurately process customer orders via various channels, including email, phone, sales quotations and online portals through Trimble's order management systems.

• Basic Sales Quote Support: Assisting sales teams with preparing accurate quotes prior to and after signature and subsequently converting quotes to orders in respective systems.

• Order Tracking: Monitor status of orders to ensure timely fulfillment and delivery. Proactively communicate with customers regarding delays or issues that may arise during order processing.

• Customer Support: Address customer inquiries related to order status, software provisioning, shipping information, and product availability. Provide timely and courteous responses to maintain high levels of customer satisfaction.

• Inventory Awareness: Basic collaboration with global/regional distribution centers and inventory/product management teams to stay informed of inventory availability for order fulfillment.  

• Documentation: Maintain accurate and up-to-date documentation to keep track of changes/updates to orders with relevant approvals per policy.

• Quality Control: Verify accuracy of order details ie. pricing, part #'s, customer contact, delivery information and quantities before processing orders. Identify and rectify any discrepancies or errors with customers.

• Compliance: Ensure compliance with company policies and procedures, as well as industry regulations, related to order processing and data privacy.

What Skills & Experience You Should Bring

• Bachelor's Degree preferred; additional education or training in business administration, software delivery or supply chain management is helpful but full training will be provided..

• Experience in order administration, sales support, or a related field is beneficial but not mandatory.

• Strong organizational skills, attention to detail and accuracy in data entry and order processing.

• Excellent communication skills, both written and verbal, to interact effectively with customers and internal teams while conveying a positive, service-oriented attitude.

• Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.

• Problem-solving and critical-thinking abilities to resolve order-related issues effectively.

• Experience with a top tier Enterprise resource planning (ERP) system is advantageous but not required as training will be provided.

• Familiarity with Salesforce CRM systems and other relevant software applications is advantageous but training will be provided.

• Experience with Google Chrome, Gmail, Google Apps, Microsoft Office/Suite, Data Load a plus.

• Strong English language skills both written and spoken. 

Location
Work from our Kuala Lumpur office where you'll work alongside our friendly team. 

About Trimble
Dedicated to the world's tomorrow, Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow and move goods for a better quality of life. Core technologies in positioning, modeling, connectivity and data analytics connect the digital and physical worlds to improve productivity, quality, safety, transparency and sustainability. From purpose-built products and enterprise lifecycle solutions to industry cloud services, Trimble is transforming critical industries such as construction, geospatial, agriculture and transportation to power an interconnected world of work. For more information about Trimble (NASDAQ: TRMB), visit: 

How to Apply: Please submit an online application for this position by clicking on the 'Apply Now' button located in this posting.

Application Deadline: Applications could be accepted until at least 30 days from the posting date.

Join a Values-Driven Team: Belong, Grow, Innovate. 

At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter. 

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