Player Support

1 day ago


Greater Kuala Lumpur, Malaysia Diksha Technologies Full time

RESPONSIBILITIES 
• Providing customer support and technical issue resolution via email, chat, social media, and other online platforms. 
• To be able to handle multiple concurrent chat and email, outbound calls interactions while addressing frequent start and stops from emails, social media interactions, and other online platforms. 
• Identifying correcting and advising on technical issues in the customer's computer, mobile app, and/or video game console. 
• Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing. 
• Escalating real-time issues to client/supervisor



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