Player Support
1 day ago
RESPONSIBILITIES
• Providing customer support and technical issue resolution via email, chat, social media, and other online platforms.
• To be able to handle multiple concurrent chat and email, outbound calls interactions while addressing frequent start and stops from emails, social media interactions, and other online platforms.
• Identifying correcting and advising on technical issues in the customer's computer, mobile app, and/or video game console.
• Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
• Escalating real-time issues to client/supervisor
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Player Support Project Manager
5 days ago
Kuala Lumpur, Malaysia TransPerfect Gaming Full time**WHO WE ARE** TransPerfect Gaming is a global team of passionate gamers offering world-class player support, community management, testing, localization, cybersecurity, co-development and more. Valuing innovation and teamwork, we're driven by our love of gaming. Our mission is to make every game enjoyable as our teams break language barriers and develop...
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Korean Player Support Executive
3 days ago
Kuala Lumpur, Malaysia Ghostpunch Games Full timeDescription RESPONSIBILITIES Identifying correcting and advising on technical issues in the customer’s computer, mobile app, and/or video game console. Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing. Escalating real-time issues to client/supervisor. Translate Korean to English and...
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Player Experience Researcher
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Electronic Arts (EA) Full timeDescription & RequirementsElectronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.This is a...
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Player Support Executive(Korean Speaker)
2 weeks ago
Kuala Lumpur, Malaysia PTW International ( Malaysia ) Sdn Bhd Full timeRESPONSIBILITIES - Identifying correcting and advising on technical issues in the customer’s computer, mobile app, and/or video game console. - Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing. - Escalating real-time issues to client/supervisor. - Translate Mandarin to English and...
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Korean Player Support Team Lead
3 days ago
Kuala Lumpur, Malaysia Ghostpunch Games Full timeDescription - Provide leadership and guidance to the assigned project and team members towards achieving required targets and troubleshooting of problems encountered. This includes ensuring that the customer cases and requests are handled timely and efficiently. - Be accountable as the first-level management for the team’s conduct and performance,...
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Gaming Support
7 days ago
Greater Kuala Lumpur, Malaysia TP Full timeWe're Hiring: Gaming Support - Mandarin SpeakingLocation: Teleperformance Malaysia (Kuala Lumpur) GtowerChannel: Voice, Chat, EmailSalary: RM8500 – RM8,900 (All-in Package)What You'll Need:Diploma or Degree in any fieldEnglish proficiency (CEFR B1+) – Check Level6+ months experience in customer support preferred (not required)Fresh grads in...
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P2p Specialist
1 day ago
Kuala Lumpur, Malaysia Informa Global Support Full time**Company Description** Informa is a leading business intelligence, events, and academic publishing business operating in the Knowledge and Information Economy. We are listed on the London Stock Exchange and a member of the FTSE 100. We operate in more than 30 countries and employ over 11,000 people globally. Informa's leading brands and expert teams create...
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Internship - Payroll
5 days ago
Kuala Lumpur, Malaysia Persol APAC Business Support Services Sdn Bhd Full timePerform timesheet attachment before the payrun - Check and ensure billings are enclosed with supporting documents requested by clients. - Support in administration work that required by payroll officer for any timesheet recording. - Accuracy of timesheet processing and attachment - Comply with local legal requirements and regulation - Need to work as a team...
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Internship - Account Receivables Admin
5 days ago
Kuala Lumpur, Malaysia Persol APAC Business Support Services Sdn Bhd Full timePerform uploading of invoices - Check and ensure billings are enclosed with supporting documents requested by clients. - Insert PO number when necessary to the invoices request - Support in administration work that required by AR Team. - Accuracy of uploading of invoices - Accuracy of details required in invoices - Promptly sending of SOA - Comply with local...
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Customer Support Representative
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Xsolla Full timeABOUT US Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to...