Assistant Operations Manager, Malaysia

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia CooperCompanies Full time 60,000 - 120,000 per year
Description

The Assistant Operations Manager supports the SEA Distribution & Customer Service Manager in overseeing logistics operations and third-party logistics (3PL) providers in Malaysia. This role ensures timely and compliant inbound shipments, accurate inventory control, and effective Sales and Operations Planning (S&OP). The incumbent will drive operational excellence, resolve logistics issues, and contribute to continuous improvement initiatives across warehousing, delivery, and inventory management. 

Responsibilities
  1. Logistics Operations
    • Monitor purchase orders and coordinate with global planning and shipping teams for timely inbound shipments.
    • Resolve shipping-related issues with freight forwarders.
    • Ensure accuracy of Advanced Shipping Notices (ASN) and shipping documentation.
    • Liaise with customs brokers to ensure compliance with local customs regulations.
    • Coordinate with 3PLs for timely receipt of shipments and resolve operational/system issues.
    • Manage 3PL relationships and drive cost reduction and service improvement initiatives.
    • Reconcile inventory between internal systems (Oracle) and 3PL Warehouse Management Systems (WMS).

    • Ensure compliance with Regulatory Affairs and Quality Assurance (RAQA) requirements.

  2. Inventory Management
    • Maintain optimal inventory levels of finished goods to meet Customer Service and Days on Hand (DOH) targets.
    • Monitor and follow up on backorders and stock replenishment.

    • Perform month-end inventory reporting and reconciliation with Finance.

  3. S&OP Planning
    • Support S&OP processes including data analysis, forecasting, and KPI tracking.
    • Collaborate with commercial teams to incorporate marketing plans into demand forecasts.
    • Analyze inventory gaps and coordinate with global planning teams to meet targets.
    • Identify and execute strategies together with sales team for excess or slow-moving inventory.

    • Prepare distribution networks for new product launches, packaging changes, and product discontinuations.

  4. Documents & Data Maintenance & Enhancements
    • Prepare and analyze weekly/monthly operational reports to enhance efficiency.
    • Monitor 3PL KPIs and implement corrective actions as needed.
    • Drive continuous improvement initiatives to elevate service levels.
    • Create and update SOPs and work instructions for logistics processes.
    • Support budgeting, forecasting, and OPEX management.
    • Maintain Oracle data for product and customer master records.
    • Collaborate with IT teams for system testing, troubleshooting, and enhancements.
    • Lead vendor RFQ/RFP processes when required.

Travel: Once a week visit to 3PL (Shah Alam) to understand warehouse operations.

Qualifications

Knowledge, Skills and Abilities:

  • Strong interpersonal and communication skills (written and verbal).
  • Proficient in logistics operations and inventory control.
  • Skilled in data analysis and process mapping.
  • Intermediate to advanced proficiency in Microsoft Excel, Word, PowerPoint, and Visio.
  • Fluent in English and Malay.
  • Team-oriented, customer-focused, and able to perform under pressure.

Work Environment:

  • Office-based role with prolonged computer use.
  • Occasional evening conference calls with UK/US stakeholders.

Experience:

  • Minimum 5 years of experience in supply chain, logistics, or 3PL management.
  • Experience in S&OP or demand planning is an advantage.
  • Familiarity with Oracle or SAP ERP systems is preferred.

Education:

  • Bachelor's degree in business administration, Supply Chain, Operations Management, or related field. 
  • Equivalent experience may be considered.

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