Sales & Support Consultant (Mandarin + Cantonese)

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia SUTHERLAND GLOBAL SERVICES MALAYSIA SDN. BHD.- Full time 30,000 - 60,000 per year

KEY RESPONSIBILITIES:

  • Handle incoming calls or chats, ensuring a consistently high level of customer experience throughout each interaction.

  • Advise customers on new products and services to support the growth of their businesses.

  • Resolve issues within our support scope, and when necessary, guide customers toward third-party solutions or paid services.

  • Troubleshoot products to provide effective solutions and support.

  • Take full responsibility for resolving customer concerns and ensuring satisfaction

  • Achieve individual performance targets, which may include metrics such as Customer Availability, Net Promoter Score, and daily sales.

  • Exhibit strong communication skills and excel at multitasking and prioritizing in a high-volume environment.

The role is 100% sales and technical support with account management, comes with fixed basic, allowances etc.

REQUIREMENTS:

  • Strong written & verbal communication in Mandarin OR Cantonese + English to serve clients and customer markets (China, Hong Kong and Taiwan)

-High level of comprehension, conversation flow, and chat etiquette.

-Basic knowledge of CMS (WordPress/Joomla), PHP, MySQL.

-Familiarity with DNS, TCP/IP, FTP, SSH, and common error resolution.

-Proficiency in CRM tools and accurate data entry.

-Ability to identify customer needs and offer appropriate solutions.

  • Skilled in handling objections, upselling, and cross-selling.

  • Strong ownership of customer interactions.

TRAINING IS PROVIDED

WORK TIME:

-Time: 8am – 5pm / 9am-6pm / 10am – 7pm

-Days: Monday – Friday

-Mode: WFO/Hybrid (Training and nesting will be onsite; WFH once get manager's approval based on overall performance-KPI, attendance, attitude & etc.)

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