Officer, Group Administration

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Services Asia Sdn. Bhd. Full time 40,000 - 60,000 per year

We are looking for a detail-oriented and proactive Officer, Group Administration & Medical Policy Administration to join our financial services client. This position supports the operations of life insurance policy administration—ensuring accurate updates, stakeholder communication, and high compliance standards.

Key Responsibilities:

  • Process various policy administration requests efficiently, including:

  • Policy Update and maintain accurate policy information

  • Coverage Limits: Adjust group plan limits as required
  • Beneficiary Management: Add/remove beneficiaries
  • Payment Terms: Update contribution terms and handle premium adjustments
  • Verify the authenticity of policy information through cross-checking with supporting documents.
  • Liaise with ES, HR, brokers, and internal stakeholders to collect and clarify request details.
  • Ensure accurate data input, document management, and internal workflow compliance.
  • Collaborate across teams to ensure smooth administration operations.
  • Ensure all requests adhere to internal policies and industry regulations.
  • Manage inquiries and support issue resolution related to policy matters.
  • Undertake ad hoc tasks assigned by management.

Requirements:

  • A graduate university/college degree.
  • 1–2 years of experience in individual medical, group medical, or group life insurance administration.
  • Proficient in Microsoft Office (Word, Excel, PowerPoint).
  • Excellent attention to detail with a high degree of accuracy.
  • Strong analytical, communication, and interpersonal skills.
  • Ability to work independently and collaboratively.


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