Store Operational Management Trainee

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia YUNS & HOT CRUSH SDN. BHD Full time 15,000 - 45,000 per year

【岗位职责】

1.学习并执行门店标准化运营流程(SOP),确保出品质量与顾客满意度;

2.参与日常销售、排班、库存、成本控制等管理工作;

3.协助制定门店销售计划和促销活动,跟进执行效果。

5.协助店长开展人员培训与绩效评估;

6.提升领导力与沟通协调能力,逐步承担带班责任。

7.统筹前厅与后厨的工作衔接,确保订单、出品与服务节奏顺畅;

8.处理前后场沟通问题,提升团队协作效率与现场响应速度;

9.在导师带教下,学习跨岗位协调、冲突处理与资源调配能力;

10.定期向区域经理汇报运营协作问题与改进建议。

【Job Responsibilities】

1.Learn and execute standardized store operation procedures (SOPs) to ensure product quality and customer satisfaction.

2.Assist in daily sales operations, staff scheduling, inventory control, and cost management.

3.Support the development and execution of store sales plans and promotional activities, and track performance results.

4.Assist the Store Manager in staff training, performance evaluation, and on-shift coaching.

5.Develop leadership, communication, and coordination skills, progressively taking on shift-lead responsibilities.

6.Coordinate front-of-house and back-of-house workflows to ensure smooth order processing, product output, and service rhythm.

7.Address communication issues between service and kitchen teams to improve collaboration and on-site responsiveness.

8.Learn cross-functional coordination, conflict resolution, and resource allocation under mentor guidance.

9.Regularly report operational issues, risks, and improvement suggestions to the Area/Regional Manager.

【轮岗内容】

  • 前厅轮岗:学习收银、顾客接待、会员服务流程;
  • 后厨轮岗:学习烘焙产品制作标准与出品流程;
  • 运营轮岗:学习门店数据分析、营运指标管理、团队协作;
  • 管理轮岗:在导师带领下承担值班管理、员工培训与绩效跟进。

【Rotation Program】

  • Front-of-House (FOH): Cashiering, customer service, membership services.
  • Back-of-House (BOH): Baking standards, product preparation, and production workflows.
  • Operations Rotation: Store data analysis, KPI management, and operational planning.
  • Management Rotation: Shift leadership responsibilities, staff training, and performance follow-up under mentor supervision.

【任职要求】

  • 本科及以上学历,专业不限(工商管理、市场营销、酒店管理、食品科学类优先);
  • 热爱烘焙及零售行业,具备良好的服务意识与学习能力;
  • 具备优秀的沟通能力与团队合作精神;
  • 能接受门店轮岗与异地调动;
  • 中英文流利,会马来语或其他东南亚语言者优先

【Job Requirements】

  • Bachelor's degree or above in any major (Business, Marketing, Hospitality Management, or Food Science preferred).
  • Strong interest in bakery and retail industry; customer-oriented with strong learning ability.
  • Excellent communication, teamwork, and problem-solving skills.
  • Able to work in rotating shifts and open to relocation for training or assignment.
  • Proficient in Chinese and English; knowledge of Malay or other Southeast Asian languages is a plus.

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