Assistant Director of Events

4 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia The Ruma Hotel & Residences Full time

Job Summary:

The Assistant Director of Events is responsible for assisting in the overall management, planning, and execution of all events, conferences, and social functions held within the hotel. This role supports the Director of Events in leading the Events team to ensure seamless coordination, excellent guest satisfaction, and maximized revenue opportunities. The position requires strong leadership, organizational, and communication skills, with a deep understanding of event operations and sales strategies within the hospitality industry.

Key Responsibilities: Event Planning & Coordination

  • Assist in overseeing the planning and execution of all events, including meetings, conferences, banquets, and weddings.
  • Coordinate with clients to understand their event needs, budgets, and expectations.
  • Liaise with internal departments (Culinary, Banquet Operations, AV, Housekeeping, Front Office, etc.) to ensure smooth delivery of events.
  • Conduct site inspections and pre-event briefings with clients and operational teams.
  • Supervise event setups and ensure adherence to agreed specifications and hotel standards.

Sales & Revenue Management

  • Support the Director of Events in achieving departmental sales targets and maximizing event revenue.
  • Prepare event proposals, contracts, and banquet event orders (BEOs).
  • Identify upselling opportunities for food & beverage, audiovisual, décor, and other event services.
  • Monitor event profitability and assist in developing strategic plans to increase business.

Team Leadership & Development

  • Lead, train, and motivate the Events team to deliver exceptional service.
  • Support recruitment, performance management, and coaching of team members.
  • Ensure effective communication within the department and with other hotel teams.

Guest Satisfaction & Service Excellence

  • Maintain strong relationships with clients to encourage repeat business and positive feedback.
  • Handle guest and client concerns promptly and professionally.
  • Ensure that all events reflect the hotel's brand image and service standards.

Administration & Reporting

  • Oversee preparation of reports, forecasts, and event summaries.
  • Maintain accurate event files and client records in the hotel's event management system.
  • Ensure compliance with all hotel policies and procedures related to safety, security, and financial transactions.

Job Requirements: Experience

  • Bachelor's Degree or Diploma in Hospitality Management, Event Management, Business Administration, or a related field.
  • Minimum 5–7 years of experience in event planning, catering sales, or banquet management within a 4- or 5-star hotel.
  • Prior experience in a leadership or supervisory role is preferred.

Job Type: Full-time

Pay: From RM120,000.00 per year

Benefits:

  • Free parking
  • Health insurance
  • Meal provided

Work Location: In person

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