Security Operations Executive

About the roleThis is a full-time Security Operations Executive position based in the Klang Valley. As the Security Operations Executive, you will be responsible for overseeing and managing the company's security operations to ensure the safety and protection of our clients' assets and personnel.

Job Duties and Responsibilities of a Security Operations Executive

Operational Management & Reporting:

• Responsible for all safety & security environmental measures of the client's premises.
• To ensure that all security colleagues are working efficiently, personal grooming, hygiene, uniform, etc., are in accordance with the company's guidelines.
• Arrange training for all security colleagues and induction for new colleagues in connection with security protection & procedures, fire prevention, etc.
• Prepare, organize, and present monthly and quarterly Business Reporting to Management, Leadership and the Clients.
• Please make sure that the client and agent's assets are always secure and safe.
• Coordinate and arrange all operational details of security and safety in connection with the client and its agents.
• Be responsible for and accountable for your Team/departmental operational budget.
• Find ways to improve the efficiency of security and safety operations that will benefit our colleagues and the client.
• Oversee and manage security officers and security guards to ensure a smooth daily operation.
• Ensure proper work shift scheduling, deployment, and rotation of security officers to meet client needs.
• Monitor site performance and resolve operational issues promptly.
• Act as the main liaison with clients to address operational requirements, feedback, and service issues.
• Build and maintain strong relationships to ensure high client satisfaction.
• Staff Supervision &Development - Supervise, mentor, and motivate security officers and site supervisors.
• Conduct performance evaluations and recommend training or corrective measures when needed.
• Handle disciplinary matters in accordance with company policies and procedures. Ensure compliance with company policies, SOPs, and relevant statutory regulations.
• Conduct regular site visits and audits to uphold service standards and safety requirements.
• Oversee licensing, certification, and regulatory requirements for deployed staff.

Administration Management & Reporting:

• Monitor site performance and resolve operational issues promptly.
• Monitor attendance, overtime, and leave records of security staff.
• Prepare monthly operational and manpower reports for management review.
• Support recruitment efforts for security personnel, including interviews and selection.

Incident Management

• Ensure proper reporting and investigation of all security incidents or emergencies.
• Provide timely reports to management and coordinate corrective actions.

Emergency Preparedness

• Conduct and monitor emergency drills, fire evacuation plans, and crisis response simulations.
• Review and update emergency response plans regularly.

Marketing and Business Development

• Strategy Development: Creating and executing a marketing and sales strategy to identify and target potential clients for security services (e.g., managed security services, consulting, penetration testing).
• Lead Generation: Actively sourcing new project opportunities through networking, industry events, cold outreach, and responding to Requests for Proposal (RFPs).
• Content Creation: Developing compelling marketing materials, case studies, white papers, and presentations that clearly articulate the value proposition of the security services.
• Client Engagement: Conducting sales presentations and demos to prospective clients, acting as the primary subject matter expert (SME) to explain complex technical solutions in a business context.
• Proposal & Contract Management: Preparing detailed technical proposals, cost estimates, and negotiating contracts for new security projects and services.
• Market Analysis: Staying current on industry trends, competitor offerings, and evolving cyber threats to position the services competitively in the market.

Job Requirement

• Bachelor's Degree / Post-university graduate in Security Management, Business Administration, or related field.
• A holder with a professional Diploma or Certificate in Safety and Security Management is an added advantage.
• 3 -5 years of managerial-level working experience in the security services-related industry.
• At least 3 years of Occupational Safety, Health & Environment work experience in the large-scale service/hotels industry.
• Certified First Aider and certification from DOSH is an added advantages.
• Sound and experienced knowledge of the local laws, HR regulations, and culture.
• Good connection with the local police and related authorities.
• Honest, self-motivated, and good interpersonal skills.
• An eager, enthusiastic, and positive approach to work is essential.
• Hard working with initiative, confident, responsible, and committed to the job.
• People management experience is crucial.
• Ability to conduct staff job training and seminars.
• Ability to lead, train, and motivate a team to achieve their optimal performance.
• Ability to work independently and under pressure.
• Awareness and sensitivity to the needs and wishes of the clients, with willingness and readiness to attend to the clients' needs and wishes at all times.
• Required language(s): Bahasa Malaysia and English (Mandarin is an added advantage).
• Strong communication and interpersonal skills, with the ability to interact with clients and our employees at all levels.
• Excellent organizational and multitasking abilities, with a keen attention to detail.
• A team player with a proactive and problem-solving attitude.
• Zero complaints internally as well as externally from the clients in relation to safety and security management.

What we offer

We are committed to providing a rewarding and fulfilling work environment for our employees.

• A team player with a proactive and problem-solving attitude
• Competitive salary and benefits package
• Opportunities for career advancement and professional development
• Supportive and collaborative work environment
• Comprehensive training and ongoing learning opportunities

Apply now to join our team and be a part of our exciting journey