Technical Lead

Administrative
JOB RESPONSIBILITIES:

• Become main technical contact person with certificate holder(s); accreditation body(ies) and scheme owner(s) of relevant scheme(s);
• Coordinating with Local Office (for scheme(s) acting as ICC) for all related services;
• Support Technical Administrator and Certification Executive in coordination of audit activities with certificate holder(s);
• Liaise with internal and external party (e.g. other divisions, branches, local office, ICC, SSC and accreditation body) for coordination of certification activities;
• Lead technical communication with Certificate Holder(s), Accreditation Body(s), Scheme Owner(s);
• Representing BVC for any discussion, meeting and conference with Accreditation Body(s), Scheme Owner(s);
• Review and approve draft certificate for issuance (after making positive certification recommendation);
• Guide Certification Executive on decision or recommendation for certificate suspension, lift-up and withdrawal of certificate holder(s) to scheme owner(s);
• Monitoring status of submission of monthly report to Local Office(s), Accreditation Body(s) and Scheme owner(s) as required;
• Monitoring and update client information in scheme owner(s)/accreditation body(s) IT platform (e.g. Palm Trace, MSPO Trace, ASI Portal, etc.);
• Follow-up on information in BVC integrated IT system platform (e.g. CMX, SIEBEL, ACTIS, SharePoint);
• Review and approve Peer Reviewer(s) to perform report review when required;
• Monitoring cost efficiency and quality of services rendered by third-party/subcontractors (e.g. Peer Reviewer, auditor, Technical expert, MPOCC, RSPO, ASI, DSM, etc.)

Certification Activities

• Evaluate, review and approve application/sales package submission by Sales Personnel (including from Local Office);
• Evaluate and review audit package submission by Lead Auditor(s);
• Performing Technical Review on audit package submitted by Lead Auditor(s);
• Provide recommendation(s) for Certification Decision to Certification Manager;
• Review, approve and maintain personnel involved in certification process (e.g. Schedulers, Business Development, Technical Reviewer, Witness Auditors, etc.) including Local Office(s);
• Assigning Technical Reviewer to review audit report(s);
• Supports Technical Reviewer in reviewing the reports;
• Provide calibration training/updates to auditor(s);
• Perform audit (RSPO – P&C & SCCS, MSPO – OPMC & SCCS, ISCC, social verification assessment, other related schemes)

Accreditation Activities

• Maintaining certificate holders information, contact, application and contracting documents, audit packs and other related certification documents;
• Follow-up on non-conformities records and timeline and follow up with Lead Auditor(s); Local Office and responsible auditor(s);
• Coordinating and performing internal audit, management review, impartiality meeting and other related accreditation activity(ies);
• Update relevant management system procedures (including audit pack, checklist, etc.), distribution to auditors and training on changes;
• Updating and maintaining relevant certification information on BVC websites;
• Tracking reviewed report(s); contract(s) and rejection for affiliate/local office and issuing invoice for Local Office

Job Requirements

• Possess a bachelor's degree in related disciplines (such as business administration, agriculture, forestry, environmental science or social sciences) from recognized academic institutions.
• Proficiency in written and spoken of Bahasa Malaysia and English.
• At least 3 years of relevant working experience in auditing, technical areas or areas of work relevant to certification.
• Experience in a certification body would be added advantage.
• Able to work independently and with less supervision.
• Good with current IT applications for writing, reporting and communication (i.e.: MS Office, ZOOM/MS Teams, emails, website usage, etc.)
• Good communication skills.
• Training relevant to maintenance of auditing schemes' qualifications.
• Relevant training to strengthen and expanding team's capability, to add qualification for each LA.