Asia Pacific Service Desk Analyst

Hiring IT Service Desk AnalystWork Model: Work From OfficeJob Location:Kuala LumpurQUALIFICATIONS / EXPERIENCE Degree or Diploma from Information Technology or equivalent discipline. At least 2 - 3 years previous experience in a similar IT Service Desk role. Experience with SaaS ITSM Suite of tools such as ServiceNow. Strong technical knowledge...

Our CompanyGetronics is an ICT Services group consisting of the Getronics and Connectis brands. With an extensive history that extends over 130 years, the Getronics family has 4000+ employees in 22 countries across Europe, Asia Pacific, Latin America, and has a complete portfolio of integrated ICT services for the large enterprise and public sector...

Job Description: IT Service Desk Analyst (Cantonese Speaking)Employment Type: PermanentLocation: Kuala LumpurExperience: 1+ YearsLanguages Required: Cantonese (must), Mandarin, EnglishWillingness to work 24x7 rotational shifts, including public holidays. Shift allowance and replacement time off will be provided.Position OverviewWe are seeking a dedicated IT...

Introducing GloryGlobal Leaders in Customer Experience AutomationWith a culture rooted in innovation, Glory's people are transforming our customer's businesses everyday. Our automation solutions empower retailers, restaurants and financial institutions to save time,money, and deliver unrivalled customer experiences. Publicly listed and proudly international,...

Our CompanyGetronics is an ICT Services group consisting of the Getronics and Connectis brands.With an extensive history that extends over 130 years, the Getronics family has 4000+employees in 22 countries across Europe, Asia Pacific, Latin America, and has acomplete portfolio of integrated ICT services for the large enterprise and public sectormarkets.Our...

DescriptionThe Service Desk Analyst is the first line of support for Glory and the orchestrator for the rest of IS. To fulfil this position and be successful, you must have a good technical mindset, excellent customer service skills and a degree of patience. Being on the front line involves exposure to senior individuals across the organisation, meaning that...

Job description:Provide Excellent customer service to meet service levels and customer expectations.Responding to support requests in person, via email or over the phone and escalate to level 2 (Sys Admins) when required.Provision user accounts and manage account deactivations.Maintaining the asset register of Computer & Mobile devices as well as assisting...

Our CompanyGetronics is an ICT Services group consisting of the Getronics and Connectis brands.With an extensive history that extends over 130 years, the Getronics family has 4000+employees in 22 countries across Europe, Asia Pacific, Latin America, and has acomplete portfolio of integrated ICT services for the large enterprise and public sectormarkets.Our...

Job SummaryWe are currently seeking an experienced IT Onsite Support Analyst to provide workplace management and end-user IT support.Mandatory Skill-setMust Have Degree or Diploma from Information Technology or equivalent discipline;Must Have 2-3 years of experience in a similar IT support role;Must Have Proficiency with SaaS ITSM tools such as...

Job Responsibilities:First Point of Contact: Serve as the initial point of contact for users seeking technical assistance via phone, email, or chat.Ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time (AHT), rejected resolutions / Reopen Cases.Troubleshooting: Perform remote troubleshooting through...