Telemarketing

2 weeks ago

Damansara, Malaysia DMC Fincap Sdn Bhd Full time 12,000 - 120,000 per year

  1. Menghubungi Pelanggan Potensi

  2. Telemarketer akan menggunakan senarai nombor telefon untuk menghubungi pelanggan yang mungkin berminat dengan produk atau perkhidmatan yang dijual.

  3. Memperkenalkan produk atau perkhidmatan kepada pelanggan dengan cara yang meyakinkan dan menarik perhatian mereka.

  4. Menjual Produk atau Perkhidmatan

  5. Tugas utama telemarketer adalah meyakinkan pelanggan untuk membeli produk atau perkhidmatan.

  6. Menerangkan manfaat dan kelebihan produk dengan jelas, serta menangani sebarang soalan atau kebimbangan pelanggan.

  7. Membina Hubungan dengan Pelanggan

  8. Penting untuk membina hubungan yang baik dengan pelanggan supaya mereka lebih terbuka untuk mendengar dan akhirnya membuat pembelian.

  9. Kadangkala, telemarketer juga perlu membuat panggilan susulan kepada pelanggan yang memerlukan masa untuk berfikir.

  10. Menjawab Soalan dan Mengendalikan Bantahan

  11. Telemarketer mesti bersedia untuk menjawab sebarang pertanyaan pelanggan dengan tepat dan cepat.

  12. Juga, mereka perlu tahu cara menangani bantahan atau keengganan pelanggan secara profesional tanpa terlalu mendesak.

  13. Mengemas kini Rekod Pelanggan

  14. Rekod semua perbualan telefon mesti dikemas kini dengan teliti.

  15. Data yang diambil, termasuk maklumat tentang minat atau keperluan pelanggan, boleh digunakan untuk panggilan susulan atau kempen pemasaran yang akan datang.

  16. Mencapai Sasaran Jualan

  17. Telemarketer biasanya diberi sasaran jualan yang mesti dicapai setiap hari, minggu, atau bulan.

  18. Ini memerlukan kemahiran dalam pengurusan masa dan ketekunan dalam panggilan harian.

  19. Menjalankan Kajian atau Survei Pelanggan

  20. Selain menjual, telemarketer kadang-kadang terlibat dalam membuat panggilan untuk kajian pasaran atau mengumpul maklum balas pelanggan.

  21. Mematuhi Etika dan Peraturan

  22. Penting untuk mematuhi semua undang-undang yang berkaitan dengan telemarketing, seperti menghormati senarai "jangan hubungi" atau menjaga privasi pelanggan.

Telemarketing memerlukan kemahiran komunikasi yang baik, kesabaran, dan ketabahan kerana berurusan dengan pelbagai pelanggan yang mungkin tidak selalu memberi respon positif. Jika dilakukan dengan betul, ia boleh menjadi bidang yang sangat memberi hasil.

Job Type: Full-time

Pay: RM1, RM10,000.00 per month

Education:

  • Diploma/Advanced Diploma (Preferred)

Experience:

  • TeleMarketing: 2 years (Preferred)

Language:

  • English (Preferred)
  • Bahasa (Preferred)

Expected Start Date: 10/17/2024

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