ITOM Technical Lead
2 days ago
Overview
:
As a Technical Lead focusing on ITOM development and configuration on ServiceNow platform this resource will deliver finalized ServiceNow Discovery Solutions utilizing the ServiceNow Discovery Module
Responsibilities:
- Work with process owners to understand the business service architecture and required information related to business/service map data and develop technical specifications and solutions
- Work with systems managers to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information
- Provide visibility to the performance and issues related to Discovery
- Collaborate with Infrastructure Architects to understand IT technology strategy that guide which requirements need to be gathered
- Work with Application SMEs to create and validate Service Maps for key applications
- Maintain the integrity of the Service Mapping module across production and non-production environments
- Installation/Configuration and implementation of the discovery tool
Requirements:
- Bachelor's degree in computer science, Information Technology, or a related field
- At least 3 years of experience in CSDM led CMDB implementation using Service Now platform.
- At least 5 years of experience in Implementing Service Mapping solutions for multiple customers
- Strong troubleshooting skills, reading logs, solving complex workflow issues;
- Writing maintainable code as per best coding practices wherever required.
- Experience in designing, development, and implementation of automated processes for gathering, populating, and maintaining CMDB data
- Experience in Writing custom patterns for discovering custom/in-house applications
- Scripting and coding Discovery Patterns, CMDB, CMDB Types and Scripting
- Knowledgeable and familiar in the ServiceNow Discovery/Service Mapping offerings.
- Experience in Coding, Test Scripts and Configuration for ServiceNow Service Mapping along with ability to configure ServiceNow MID Servers in customer environments
- Delivering technical workshops on Service Mapping, Discovery, integration with full knowledge of CMDB/AMDB Lifecycle
-
ServiceNow Technical Lead
1 week ago
Cyberjaya, Selangor, Malaysia HCLTech Full time 90,000 - 120,000 per yearResponsibilities:Lead multiple ServiceNow ITSM service implementation projects, ensuring timely delivery and adherence to client requirementsManage at least one full-cycle ITOM implementation, including Discovery, Event Management, and Service MappingDevelop and maintain ServiceNow scripts, primarily using Javascript, to customize and optimize platform...
-
Senior Technical Pre-Sales Engineer
1 week ago
Cyberjaya, Selangor, Malaysia GFIS Innovative Solutions Sdn Bhd Full time 120,000 - 240,000 per yearThe Senior Technical Pre-Sales Executive serves as the key link between the sales and technical teams, providing expert guidance in designing tailored IT solutions that address client business needs. This role involves preparing proposals, delivering product demonstrations, and developing solution strategies that align with company capabilities. The ideal...
-
Technical Security Specialist
1 week ago
Cyberjaya, Selangor, Malaysia PERCEPT SOLUTIONS PTE. LTD. Full time 80,000 - 120,000 per yearWe are seeking a highly skilled Technical Security Specialist with strong expertise in penetration testing and security incident management. The ideal candidate will take a proactive and reactive role in our cybersecurity operations identifying vulnerabilities through ethical hacking and leading the response to real-world security incidents.Key...
-
Provisioning Team Lead
1 week ago
Cyberjaya, Selangor, Malaysia Nasstar Full time 120,000 - 180,000 per yearApplication Deadline December 04, 2025 Department Connectivity Employment Type Permanent Location Cyberjaya Workplace type Hybrid Key Responsibilities Skills, Knowledge and Expertise Benefits About Nasstar Nasstar is a cloud service specialist. With an integrated suite of services, we design, implement, and manage multi-cloud solutions,...
-
AI Engineering Manager/Team Lead
1 week ago
Cyberjaya, Selangor, Malaysia Deriv Full time 120,000 - 180,000 per yearDeriv is an AI-first company, transforming trading through cutting-edge technology. We're seeking an exceptional AI Engineering Manager to lead our technical innovation. This role blends hands-on technical leadership with strategic management, driving cutting-edge initiatives while actively contributing to development.AI is being embedded into our company...
-
Cyberjaya, Selangor, Malaysia CSF ADVISERS SDN BHD Full time $80,000 - $150,000 per yearRESPONSIBILITIES:Primary point of contact for customers and internal teams regarding equipment servicing, breakdowns, special requests, projects, and other required arrangements, including coordination of meetings.Monitor and achieve departmental Key Performance Indicators (KPIs) set to ensure business and operational goals are met. Including Plan and...
-
Provisioning Team Lead
1 week ago
Cyberjaya, Selangor, Malaysia Nasstar Full time £60,000 - £80,000 per yearDescriptionWe are seeking an experienced Provisioning Team Lead to manage a team of approximately five Provisioning Coordinators responsible for processing broadband and Ethernet orders. This role is critical in ensuring smooth and timely provisioning of services across multiple UK network providers, including BT, TalkTalk Business, Virgin Media, CityFibre,...
-
Cyberjaya, Selangor, Malaysia CSF ADVISERS SDN BHD Full time 6,000 - 80,000 per yearCSF Advisers is a well-established infrastructure partner for organizations in need of scalable, secure, and carrier-neutral data centre solutions in Malaysia and beyond. With deep technical expertise, international certification, and a broad regional footprint, they cater to clients ranging from government-linked entities to ultra-large cloud and telecom...
-
Data Engineer Team Lead
2 days ago
Cyberjaya, Selangor, Malaysia Deriv Services Sdn Bhd Full timeAre you ready to revolutionise the way we build data?At Deriv, we're looking for a talented Data Integration Engineer to spearhead our digital transformation initiatives. In this role, you'll lead the organisation in cultivating a data-driven culture as our company moves toward the future.As a key technology team member, you'll be responsible to oversee the...
-
Lead Database Administrator
11 hours ago
Cyberjaya, Selangor, Malaysia Great Eastern Full timeAbout the JobLead Database Administrator in Great Eastern plays a critical role in overseeing end to end management of large and diverse database environment supporting over 500 databases across multiple platforms including Oracle, ExaCC. Microsoft SQL Server, MySQL, PostgreSQL, DB2 ,Yugabyte, MariaDB and on prem cloud based OCI. The role demands strong...