E-Commerce & Customer Experience Executive (Junior/Mid-level)

1 day ago

Petaling Jaya, Selangor, Malaysia MNML SDN BHD Full time 24,000 - 48,000 per year

Key ResponsibilitiesMarketplace Operations (50%)

  • Manage Shopee, TikTok Shop, Lazada listings using ERP
  • Coordinate with Branding Designer for product visuals and copy consistency
  • Maintain product accuracy: pricing, inventory sync, description, titles, tags
  • Execute marketplace promos: vouchers, bundles, campaigns, free shipping
  • Track listing performance, support marketing campaigns with marketplace assets

Customer Experience & Engagement (40%)

  • Handle all social & marketplace chat channels: IG/FB DM, WhatsApp, Email, Shopee/TikTok/Lazada
  • Craft replies in warm, refined brand tone (gifting, luxury experience)
  • Turn inquiries into sales through soft selling and gifting suggestions
  • Manage basic ManyChat/auto-reply setup (training provided)
  • Collect customer feedback and share insights with team for improvement

E-commerce & Fulfilment Support (5%)

  • Assist fulfilment team during campaigns / high traffic days
  • Verify orders, packing accuracy, gift messaging
  • Follow up with logistics/ops to solve delivery or product issues

Performance & Reporting (5%)

  • Report weekly on marketplace performance & CS conversion
  • Track response time, CS satisfaction, sales influenced by chat
  • Suggest improvements to listings, chat scripts, workflows

Requirements

  • Diploma/Degree in Marketing, Business, E-Commerce or related field
  • 1–3 years e-commerce Ops or CS experience preferred
  • Strong written English & Mandarin
  • Detail-oriented, fast response, proactive and structured
  • Comfortable with spreadsheets, ERP, marketplace dashboards
  • Passion for jewellery, fashion, and customer experience

Job Types: Full-time, Fresh graduate

Pay: RM2, RM4,000.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Professional development

Work Location: In person

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