Head, CRES, Malaysia

Job ID: 42802

Location: Kuala Lumpur, MY

Area of interest: Business Support, Management & Efficiency

Job type: Regular Employee

Work style: Office Working

Opening date: 28 Oct 2025

Job Summary

The Country Head, CRES will be accountable for managing SC Bank's real estate, including the Health and Safety, Security and Sustainability aspects. The role will be accountable for driving the end to end strategic approach to the country's CRES portfolio. The scope includes the physical environment for customers and staff and by its nature impacts every member of the Bank staff world-wide. The role is also accountable for all projects in relation to the properties; Security, Health & Safety, Sustainability; and Supply Partner Management. This role is the risk control owner in keeping the Bank safe through the provision of a safe, secure and healthy environment for our staff and customers.

The Country Head, CRES will have responsibility for developing and executing a cost-effective and sustainable real estate, workplace and Sustainability strategy that can be leveraged across the bank's global footprint of owned and leased corporate offices, branches, data centres, cash vaults, BCP sites and ATMs. S/he will work with the Business Divisions/Functions to understand demand and execute value added and cost-effective real estate transactions. The Country Head, CRES will lead a team of real estate professionals, partner with large scale vendors and preferred suppliers, and engage with senior leadership in country to effectively meet Standard Chartered's corporate real estate requirements. As such this leader will bring in progressive and forward-thinking mindset to work closely Strategy & Talent Team and Technology teams on all corporate real estate solutions.

Key Responsibilities

• Accountable for the development and execution of the Country CRES Corporate Plan including the delivery of the property scorecard objectives and outcomes aligned to strategic goals of Workplace Experience, Safety, Efficiency and Sustainability
• Accountable for the development and delivery of country property strategies, influencing key geographic and business stakeholders to ensure optimal solutions are implemented
• The role is accountable thruogh regional, cluster and country Property teams to ensure all aspects of the CRES function are well managed, well operated and provide safe and productive work environment for the group's staff and customers
• Accountable for Property engagement model with country CEO's and business leaders, to ensure the function has a deep understanding of strategic business needs and influence business outcomes beyond express needs.
• Accountable for managing a portfolio of SCB Malaysia & GBS Malaysia properties including WRB Branchs and DR Site.
• Responsible for managing the stakeholder relationship within Malaysia and its representative offices, driving consistency and efficiency within operations, projects, and portfolio management.
• Managing a country operating budget through geographic teams in the most effective and efficient manner in support of and aligned with the business strategy, through continually improving operating metrics relating to space use, costs, and employee experience.
• Accountable for the CRES geographic operating model and resourcing/budget decisions
• Develop, implement, and deliver property strategies and strategic initiatives
• Manage annual country CRES budgets including capital projects budgets. Agree Country budgets with key stakeholders

• Lead and empower teams to ensure Country meets its respective agreed environmental targets

• Play a leadership role – accountable for providing clear, effective, and supportive supervision and leadership of the Country Property team

• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from the team and work in collaboration with risk and control partners
• Employ, engage and retain high quality people, with succession planning for critical role, build bench strength and formulate succession plans for the team
• Develop high performing and collaborative teams and enhance cross-functional relationships
• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives
• Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks
• Review the team structure/capacity plans regularly and feed opportunities into CRES TOM refresh
• Risk control owner for all Property related risks, including Health and Safety, Security and Business Continuity Management

• Responsible for ensuring that the residual risks within the scope of responsibilities for managing the risk control areas of Property remain within appetite at Country level

• Act as a liaison between the CMT and Property for Country and Crisis Management

• Identify and report key risks and ensure where outside of the risk appetite they are escalated to the appropriate body for risk acceptance
• Maintain a good understanding of applicable laws and regulations pertaining to Property Risk control areas
• Monitor compliance with and effectiveness of the risk control environment
• Monitor 'live' risk issues and events material to the Bank and verify whether appropriate management action is being taken to mitigate their impact
• Advise governance bodies on key risks, the effectiveness of mitigants and controls, and alignment of residual risks with appetite
• Ensure operations in country are audit ready

Key Stakeholders

• Accountable for senior stakeholder management within the region; developing strong partnerships, proactive discovery of upcoming projects that impact the Country spend, while creating value by influencing stakeholders to make decisions when considering the wider business
• Key stakeholder interactions are CEOs, CFOs, COO's CIOs and Business/Function Heads in country
• CRES Leadership Teams

Qualifications and Experience

• Experience - Real Estate Senior position 12+ years
• Preferred Qualifications (experience more important than qualifications):
• MBA or similar.
• Preferably a bachelor's degree in Real Estate, Facilities Management, engineering or other business-related discipline preferred
• Knowledge of the facilities/real estate market as well as a keen understanding of customer service principles
• Demonstrated resourcefulness in seeking out market opportunities and leveraging supplier base to maximum advantage
• Exceptional leadership capabilities and experience managing large multi-disciplinary teams
• Strong Communication and Negotiation skills

Training

• Previous experience heading corporate real estate portfolio in organisation with similar scale, complexity and geographical footprint/Senior Leader in organisation providing world class facilities and workplace solutions.
• Bank training i.e. mandatory and developmental – role specific, and regulatory/compliance bank wide and role specific.
• Membership:CoreNet (optional), RICS (optional)
• Excellent communication skills inEnglish

Role Specific Technical Competencies

• Influencing Through Expertise
• Effective Communications
• Business Intelligence
• Budget Management
• Risk Management
• Supply Partner Management
• Facilities Management
• Premises Management and Security
• Lease and Property Management – Real Estate
• Stakeholders Relationship Management

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website