Head, Admissions

5 days ago

Bukit Jalil Kuala Lumpur, Malaysia IMU Education Sdn Bhd Full time

Role Purpose

  • To oversee the admissions unit and be responsible for the processing of student applications and admissions.
  • To ensure competent administration and record keeping of the admissions process including entry assessments, e.g. academic interviews, English Language proficiency and maturity tests.
  • To contribute to the achievement of student enrolment targets.

Principal Accountabilities:

  • Coordinate the processing of all student applications from submission to outcome, to ensure that applications are treated in a timely manner and within the standards set by the University.
  • To offer high quality customer service to all applicants, at all stages of the application process.
  • Development and management of a customer service ethos throughout the admissions process (e.g. ensuring all turnaround times are met).
  • Checking of entry requirements in all publicity materials (brochures, flyers, website pages etc.) and ensuring information is accurate and updated where necessary.
  • Track decisions on whether to interview, arrange interviews, support applicants on interview day and coordinate post-interview feedback.
  • Manage admissions policies and procedures to ensure that they are efficient and comply with fair admissions and governmental policies.
  • Line management relating to admission functions performed by full-time and internship members of the team, including delegation of admissions tasks and tracking team progress.
  • Generate regular reports on admissions metrics, application trends and enrolment projections to enhance student recruitment process.
  • Use data-driven insights to make informed decisions and improve admissions process.
  • Support the Marketing & Enrolment Office in organising internal recruitment events such as Open days and Application days, etc.
  • Liaise with the Registrar's Office concerning implementation of QA policies and procedures and compliance with academic standards.
  • To research and disseminate information of relevance to management and/or the School, in general such as analysis of competitors offerings and entry requirements, visa requirements, English language requirements etc.
  • Performs other related duties as assigned.

Job Requirement

  • Bachelor's Degree or Professional Qualification in Business Studies, Administration, Marketing, Psychology, Communications, or a related field.
  • Minimum 8 years of experience in admissions or enrolment management, including at least 3 years in a leadership role.
  • Good understanding of admissions processes, as well as MQA and MOHE regulations related to programme entry and qualification recognition.
  • Excellent written and verbal communication skills, with the ability to engage and collaborate effectively with various stakeholders.
  • Well-developed organisational, analytical, and managerial skills, with attention to detail.
  • Able to work both independently and as part of a team in a dynamic environment.
  • Good interpersonal and relationship management skills.

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