Customer Service Sales Representative

6 days ago


Subang Jaya Selangor, Malaysia Helius Technologies Full time

Job Overview:

We're looking for a motivated and customer-focused individual to join our team as a Customer Service Sales Representative. You'll handle customer support and sales-related tasks while working closely with advertisers on a leading social media platform.

Key Responsibilities:


• Provide support via chat, email, calls, and instant messaging


• Handle advertising inquiries and troubleshoot issues


• Guide clients on advertising best practices and product features


• Conduct outreach to promote advertising opportunities (80+ daily interactions)


• Help advertisers optimize performance and grow their ad spend


• Work with internal teams to improve processes and service delivery

Requirements:


• Experience in customer service or sales (cross-selling/upselling is a plus)


• Good understanding of social media platforms


• Comfortable using Microsoft and Google tools


• Fluent in English (spoken & written); other language skills are a bonus


• Minimum diploma/college degree in any field


• Strong communication and problem-solving skills


• Sales-driven mindset with a customer-first attitude



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