Customer Service Sales Representative
6 days ago
Job Overview:
We're looking for a motivated and customer-focused individual to join our team as a Customer Service Sales Representative. You'll handle customer support and sales-related tasks while working closely with advertisers on a leading social media platform.
Key Responsibilities:
• Provide support via chat, email, calls, and instant messaging
• Handle advertising inquiries and troubleshoot issues
• Guide clients on advertising best practices and product features
• Conduct outreach to promote advertising opportunities (80+ daily interactions)
• Help advertisers optimize performance and grow their ad spend
• Work with internal teams to improve processes and service delivery
Requirements:
• Experience in customer service or sales (cross-selling/upselling is a plus)
• Good understanding of social media platforms
• Comfortable using Microsoft and Google tools
• Fluent in English (spoken & written); other language skills are a bonus
• Minimum diploma/college degree in any field
• Strong communication and problem-solving skills
• Sales-driven mindset with a customer-first attitude
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