Regional Head of Transformation

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia TENTEN Partners Full time 500,000 - 600,000 per year

One of our leading global insurance client is seeking a dynamic
Head of Transformation – Operations
to drive strategic change across their APAC operations. This is a high-impact leadership role, responsible for optimising operational performance, accelerating automation and AI adoption, and aligning IT and operations strategy to fuel long-term growth.

What You'll Do

Leadership & Change Management

  • Lead and inspire high-performing transformation teams and cross-functional squads.
  • Build change readiness through structured communication and engagement.
  • Advise senior leadership on transformation risks, interdependencies, and progress.
  • Champion a customer-first, digital-first, agile mindset across the organisation.

Strategic Planning – IT & Operations

  • Co-create the IT & Operations transformation roadmap with the COO, CIO, and senior leadership.
  • Ensure alignment of programs with corporate goals and operational capabilities.
  • Manage transformation portfolio prioritisation, resource planning, and benefits realisation.
  • Ensure compliance, risk management, and regulatory alignment.

Digitalisation & Automation

  • Lead automation strategy including RPA, workflow digitisation, and AI-based document processing.
  • Implement scalable platforms to enhance STP and self-service capabilities.
  • Partner with IT and Digital teams for front-to-back digital integration.
  • Promote data-driven decisions using advanced analytics and AI insights.

Operational Optimisation

  • Streamline processes, reduce costs, and elevate customer experience.
  • Apply Lean, Six Sigma, and continuous improvement methodologies.
  • Define metrics to monitor operational efficiency and health.
  • Redesign legacy workflows to fit new digital operating models.

AI, Data & Innovation

  • Lead innovation in predictive analytics, process intelligence, and AI-enhanced servicing.
  • Pilot emerging tech and scale successful use cases.
  • Collaborate with insurtechs, fintechs, and ecosystem partners.

What We're Looking For

Education & Experience

  • Bachelor's or Master's in Business, Technology, Operations, or related field.
  • 12–15+ years' experience in insurance operations, transformation, or strategy roles.
  • Strong background in digital transformation, process optimization, and automation.
  • Proven success leading complex change initiatives in global insurance environments.
  • Fluent in Mandarin – essential for stakeholder engagement across Greater China.

Skills & Certifications

  • Strategic thinker with strong analytical and problem-solving skills.
  • Excellent stakeholder and cross-functional leadership.
  • Deep knowledge of digital trends, AI, RPA, and data-driven operations.
  • Preferred: Lean Six Sigma, PMP, Agile/Scrum certifications.


Success Will Be Measured By

  • Reduction in operational costs and turnaround times
  • Increased automation and digital adoption rates
  • Enhanced customer and employee satisfaction
  • Timely delivery of transformation roadmap milestones
  • Realised ROI from AI and innovation initiatives


What's on Offer?

  • Competitive compensation: MYR 500–600k base + bonus
  • Strategic role in a globally recognized insurance leader
  • Executive-level exposure and cross-market collaboration
  • Opportunity to shape the future of digital insurance operations across APAC

Apply now and send your cv to
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Equal Opportunity Statement

TENTEN Partners is an equal opportunity firm and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws.

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