Front Office Manager

2 days ago


Kota Belud District Sabah, Malaysia JSK Group Of Companies Full time 40,000 - 60,000 per year

JSK Mantanani Island Resort - the LARGEST Resort on Mantanani Island which cater for, amongst other resort activities, accommodation, FMCG, F&B, vending machine, souvenir outlet, beach recreational sports, snorkeling, diving, boat transfer, and other island resort centered activities, we are currently looking for experienced and dedicated individuals with the "CAN DO" attitude to join our family.

Do visit us at or

Prior Resort Front Office & Reservations experience essential.

This position is based in Mantanani Island.

  • Free 3 meals per day
  • Free HOD accommodation
  • Free transport from KK to the Resort
  • Service Share $$$

Responsibilities:

  • Reports to the Resort Manager
  • Responsible for the overall Resort FO & Reservation operations.
  • Exposure to island resort FO & Reservation operations, and related a prerequisite.
  • Engaged with all resort FO daily activities providing leadership and assistance to optimize operational efficiency.
  • Responsible for practicing, supporting, and promoting high expectations for professionalism, hospitality, and positive guest interactions.
  • Supervise and direct various FO & Reservation sections.
  • Quickly respond to and resolve guest complaints and incidents and complete all required reporting documentation.

Qualifications:

  • Candidate must possess at least a Diploma or Degree in resort/hotel management, FO, or equivalent.
  • Must be able to communicate (read and write) in BM, Mandarin, and English. The target market would include China, Taiwan, Hong Kong Tour GITs, FITs, and locals.
  • At least 5 years of exposure in the related field.
  • ISO and IT literate.

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