Sales Engineer

About Us:

Alton Intelligent Technology Sdn. Bhd. is wholly foreign-owned by Alton Industry Ltd. Group, a US-based global supplier of household products and industrial tools, with a total land area of 45.25 acres.

The base in Malaysia has established a comprehensive complex of six full-featured factories. These factories integrate motor assembly, sheet metal processing, injection moulding, general assembly lines, and automated intelligent warehousing.

In addition to the core production and storage areas, it also carefully designed a five-story modern office building, two three-story canteens and activity centers full of life, and four five-story dormitory buildings.

Position Overview:

As a Sales Engineer, you will serve as a key communication bridge between our Malaysia team and U.S. retail customers as well as the U.S. sales team. This role primarily communicates with customers through email, ensuring product requirements are accurately understood and efficiently implemented. You will coordinate with R&D, production, quality, and logistics departments to drive the full cycle of product development and delivery, ensuring customer satisfaction and effective order execution.

What You'll Be Doing:

Customer Communication & Order Management

• Communicate with U.S. retail customers via email to clarify product pricing, specifications, and requirements.
• Receive and enter customer orders into the system, ensuring accuracy and completeness.
• Convey customer requirements to the R&D team and assist in product design or modification.
• Follow up on customer feedback and complaints to ensure timely resolution.
• Assist in hosting customer visits, including factory tours, quality inspections, and technical discussions.

Internal Coordination & Process Follow-up

• Work closely with the R&D team to explore customer requirements in depth, support feasibility evaluation, and follow up on R&D progress.
• Collaborate with production, production planning, purchasing, and quality departments to ensure products are manufactured on schedule and meet quality standards.
• Track customer-requested changes during the production stage and promptly communicate them to relevant internal departments.
• Coordinate with logistics and shipping teams to ensure products are safely and punctually delivered to customers via container sea freight.

Sales Support

• Assist the U.S. sales team in preparing quotations, technical proposals, and related documentation.
• Support the preparation of sales reports, market analysis, and maintenance of customer information.

Your Background & Experience:

• Bachelor's degree or above in any discipline.
• More than 1 year of experience in sales support, order management, or related roles; candidates with both engineering and business backgrounds are preferred.
• Proficient in Microsoft Word, Excel, and PowerPoint; experience with ERP/SAP systems is an advantage.
• Strong cross-cultural communication skills, familiarity with business hospitality etiquette, and basic understanding of current international trade developments.
• Strong problem-solving and multitasking abilities; detail-oriented and highly responsible.
• Fluent in English (listening, speaking, reading, and writing); proficiency in Mandarin is an added advantage.

If you meet the above requirements and have more than 5 years of relevant work experience in a similar position, the company may additionally offer you the Section Head of Sales position based on your overall performance.