Senior Executive, Claims

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

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About FWD Takaful Berhad

FWD Takaful Berhad ("FWD Takaful") is a takaful provider in Malaysia that offers family takaful services. FWD Takaful is licensed under the Islamic Financial Services Act 2013 and is regulated by Bank Negara Malaysia. FWD Takaful is a takaful business unit of FWD Group.

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Join us

We're proud to be a company that encourages and nurtures fearless innovation in achieving our vision of changing the way people feel about takaful. Our teams come from a wide variety of industries and backgrounds because we value developing a truly diverse pool of talent that brings different perspectives and experiences. Our values – committed, innovative, proactive, open, and caring – define who we are and what we do as we work together to bring our vision to life, every single day.

KEY ACCOUNTABILITIES

• To ensure timely registration and assessment of claims and ensure the decisions arrived at are in accordance with the Group and regulatory guidelines.
• To plan, monitor and manage KPIs and SLAs of claims assessment/decision and its related activities to meet the expectations.
• To ensure timely payment/settlement of claims (and discharge) until full closure.
• Provide MIs/Reports which are accurate, timely and adds value, for internal (including for senior management decision making) and Group/ regulatory reporting. Also provide timely response and feedback to meet their needs.
• Minimize the risk of losses through fraud and error and maintains the highest level of the company's internal control standards.
• Liaise and refer claims cases to re-takaful for claims review/comment.
• No delays in claims registration, claims assessment.
• No delays in claims payment/ settlement.
• No breach of Group/regulatory guidelines.
• Quality, accuracy, and timeliness of MIs/ reports
• Reduced tolerance level for errors and operational losses and satisfactory or "zero negative" audit report.

QUALIFICATIONS / EXPERIENCE

• Bachelor of degree or equivalent, in Insurance & Takaful preferred.
• Over five to ten years' experience in Claims processing within insurance/takaful industry, including dealings with third parties such as Hospitals/Clinics and dealing directly with customers.
• Knowledge of the Takaful operation processes (i.e. New Business, Policy Servicing, Billing, etc) and how Claims processing fits into these processes.
• Meticulous and attentive to details.
• Strong understanding of the Company/Bank/Insurance/Takaful's business risks, controls with a need to balance these with business aspirations.

KNOWLEDGE & TECHNICAL SKILLS

• Possess planning, organizing skills, problem solving skills with strong follow through abilities;
• A high degree of integrity and professionalism.
• Excellent interpersonal skills and lateral thinking skills.
• Courageous leadership - able to lead, inspire, motivate and develop the team to deliver business performance.
• Strategic thinking skill to support Senior Management
• Good command of English and Bahasa Malaysia communication skills.
• Understanding in Mandarin is a plus.