Operations Manager

2 days ago

George Town, Penang, Malaysia LOVE A LOAF Georgetown Full time 60,000 - 96,000 per year

LOVE A LOAF Georgetown is hiring a Full time Operations Manager role in George Town, Pulau Pinang. Apply now to be part of our team.

Requirements for this role:

  • Looking for candidates available to work:
  • Mon morning
  • Mon afternoon
  • Mon evening
  • Tue morning
  • Tue afternoon
  • Tue evening
  • Wed morning
  • Wed afternoon
  • Wed evening
  • Thu morning
  • Thu afternoon
  • Thu evening
  • Fri morning
  • Fri afternoon
  • Fri evening
  • Sat morning
  • Sat afternoon
  • Sat evening
  • Sun morning
  • Sun afternoon
  • Sun evening
  • More than 4 years of relevant work experience required for this role
  • Expected salary: RM5,000 - RM8,000 per month

Job description:

Join Our Growing Team at Love A Loaf We are a fast-growing bakery brand looking for a talented and driven Operation Manager to join our team and grow with us.

Position: Operation Manager Job Type: Full-Time Salary: RM5,000 – RM8,000++ per month Location: Based at HQ with travel required across Love A Loaf branches

Job Purpose:

Ensure smooth store operations while driving sales growth and expanding business opportunities.

Key Responsibilities:

Operations:

  • Ensure smooth day-to-day store operations and order coordination
  • Conduct internal audits (cleanliness, display, product quality, staff performance)
  • Monitor and analyze sales performance and operating costs
  • Lead and evaluate store leaders and staff
  • Provide staff training on SOPs, product knowledge, and customer service
  • Handle major customer complaints and emergencies
  • Improve store efficiency and implement marketing suggestions

Business Development:

  • Work with marketing on campaigns and promotions
  • Develop B2B sales strategies (corporate sales, wholesale, events, activations)
  • Identify and build relationships with business clients
  • Prepare business proposals to win new accounts
  • Lead planning for events and store promotions

HR & Leadership:

  • Conduct interviews and exit interviews
  • Plan and lead department meetings and team building activities
  • Recommend rewards, promotions, and performance improvements
  • Ensure staff follow company policies and uphold company values

Reporting & Analysis:

  • Monthly reports: sales, best/worst-selling products, COGS, P&L
  • Store audit and training reports
  • Quarterly appraisal reports

Requirements:

  • Education: Diploma or above
  • Experience: Minimum 5–7 years in F&B, retail & hospitality (with at least 3 years in management)
  • Language: Fluent in Mandarin and English (Compulsory)
  • Skills: Strong leadership, problem-solving, communication, and analytical skills
  • Computer: Proficient in Microsoft Office, POS, ERP systems

KPIs:

  • Sales growth
  • Cost of Goods Sold (COGS)
  • Profit & Loss performance
  • Customer reviews
  • Staff satisfaction and retention

Benefits:

  • Skill development & training
  • Career advancement opportunities
  • Staff discount
  • SOCSO & EIS
  • EPF contributions
  • Transport & medical allowance
  • Free buns & drinks
  • Team bonuses & product commissions
  • Birthday leave
  • Referral rewards
  • Leadership incentives
  • Annual rewards for seniority and parental appreciation
  • Opportunity to shape company culture

Start Date: As soon as possible

Ready to grow with us? Apply now and take your career to the next level with Love A Loaf

Job Type: Full-time

Benefits:

  • Additional leave
  • Flexible schedule
  • Free parking
  • Maternity leave
  • Meal provided
  • Opportunities for promotion
  • Professional development

Application Question(s):

  • Are you willing to relocate in Georgetown, Seberang Prai & Kulim area without Hostel provided?

Experience:

  • Management: 3 years (Preferred)
  • Food And Beverages: 5 years (Preferred)

Language:

  • Mandarin & English (Preferred)

License/Certification:

  • Food Handling Cert. (SLPM) & Thypoid Injection? (Preferred)

Work Location: In person

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