Bellman
1 day ago
Job Purpose
To ensure a warm, efficient welcome for guests arriving and departing the hotel, assisting them with luggage, transportation, orientation, and first-and last impressions in line with Sofitel's luxury service standards.
Key Responsibilities
- Greet arriving and departing guests at entrances and driveways with courtesy, opening doors and assisting with luggage.
- Escort guests from check-in to their room, explaining room features, hotel amenities, and services.
- Promptly deliver luggage, messages, parcels, and other guest items as needed.
- Maintain the luggage storage area, ensuring items are tagged, stored, and retrieved correctly.
- Provide assistance with transportation arrangements (taxis, hotel shuttles, valet services if applicable).
- Maintain a strong presence in the lobby/entrance area, acting as an ambassador of the brand.
- Keep entrances, driveways, and the lobby clean, tidy, and safe.
- Work with other departments (front desk, concierge, bell captain, housekeeping) to ensure guest requests are met.
- Be knowledgeable of local points of interest, restaurants, attractions, hotel layout and services to answer guest questions accurately.
- Follow hotel security, safety, and emergency procedures.
- Uphold Sofitel grooming, appearance, and uniform standards at all times.
Qualifications & Skills
- Prior experience in a similar role (luxury hotel / high end property preferred).
- Excellent customer service skills; friendly, warm, and professional manner.
- Good communication skills in English. Additional languages (Bahasa Malaysia, Mandarin, etc.) are a plus.
- Physical fitness — ability to stand for long periods and transport luggage and guest belongings safely.
- Ability to work under pressure in a fast-paced environment.
- Strong attention to detail and able to anticipate guest needs.
- Flexible with working hours — must be able to work shifts, weekends and public holidays.
Job Types: Full-time, Permanent
Work Location: In person
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