Bellman

1 day ago


Kuala Lumpur, Kuala Lumpur, Malaysia Sofitel Damansara Kuala Lumpur Full time 20,000 - 40,000 per year

Job Purpose

To ensure a warm, efficient welcome for guests arriving and departing the hotel, assisting them with luggage, transportation, orientation, and first-and last impressions in line with Sofitel's luxury service standards.

Key Responsibilities

  • Greet arriving and departing guests at entrances and driveways with courtesy, opening doors and assisting with luggage.
  • Escort guests from check-in to their room, explaining room features, hotel amenities, and services.
  • Promptly deliver luggage, messages, parcels, and other guest items as needed.
  • Maintain the luggage storage area, ensuring items are tagged, stored, and retrieved correctly.
  • Provide assistance with transportation arrangements (taxis, hotel shuttles, valet services if applicable).
  • Maintain a strong presence in the lobby/entrance area, acting as an ambassador of the brand.
  • Keep entrances, driveways, and the lobby clean, tidy, and safe.
  • Work with other departments (front desk, concierge, bell captain, housekeeping) to ensure guest requests are met.
  • Be knowledgeable of local points of interest, restaurants, attractions, hotel layout and services to answer guest questions accurately.
  • Follow hotel security, safety, and emergency procedures.
  • Uphold Sofitel grooming, appearance, and uniform standards at all times.

Qualifications & Skills

  • Prior experience in a similar role (luxury hotel / high end property preferred).
  • Excellent customer service skills; friendly, warm, and professional manner.
  • Good communication skills in English. Additional languages (Bahasa Malaysia, Mandarin, etc.) are a plus.
  • Physical fitness — ability to stand for long periods and transport luggage and guest belongings safely.
  • Ability to work under pressure in a fast-paced environment.
  • Strong attention to detail and able to anticipate guest needs.
  • Flexible with working hours — must be able to work shifts, weekends and public holidays.

Job Types: Full-time, Permanent

Work Location: In person


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