Inside Sales Support(Quotation Specialist)

4 days ago

Klang, Selangor, Malaysia Neway Valve Full time

Position Overview

Prepare detailed and complete quotation bid packages compliant with customer requirements and specifications. Cultivate and maintain customer relationships and provide a level of customer service that promotes customer loyalty and repeat business.

Essential Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


• Review customer inquiry documents to determine Neway product selection based on customer requirements and specifications


• Collaborate with engineering and management as needed


• Prepare documentation related to exceptions or deviations


• Prepare detailed and complete quotation bid packages based on customer requirements and specifications within prescribed deadlines


• Review and compare purchase orders for accuracy and completeness against quotation parameters prior to order entry by Distributions Sales Specialist


• Provide written correspondence and oral communication with customers, office staff and HQ factory personnel to obtain information and promote clear understanding of quotation and purchase order requirements


• Manage full-cycle quotation and purchase order communication process, including internal and external customer correspondence, face-to-face meetings, quotation clarification, revisions, issues resolution, etc. to ensure agreement with requirements


• Cultivate and maintain collaborative relationships with customers, HQ factory and internal personnel to promote confidence in the Neway organization and to deliver a consistent high level of customer service


• Maintain current knowledge of Neway products, procedures and specifications, and keep current with industry developments

Requirements

Education/Experience Requirements:


• HS diploma and 2-3 years inside sales experience, preferably within valve or oil & gas industry, or


• Associate's degree and 1-2 years inside sales experience, preferably within valve or oil & gas industry, or


• Bachelor's degree in a sales or business discipline without work experience


• Technical knowledge of 6D valves and service specifications helpful

Other Skills/Abilities:


• Ability to balance multiple projects and priorities to meet deadlines


• Self-management: initiative, organized, dependable, process orientation


• Possess meticulous attention to detail


• Professional polish and above average interpersonal skills


• Courteous customer facing, service-oriented skills


• Strong oral and written communication and time management skills


• Possess the ability to work well independently with minimal supervision, as well as part of a team


• Intermediate proficiency with Microsoft Office software – Excel, Outlook and Word


• Experience with databases (i.e. SAP) and CRM (i.e. SAP/C4C) beneficial

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

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