Head of Retail Sales

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia TRAPO Full time 90,000 - 120,000 per year

We're looking for a strategic and data-driven leader to take charge of TRAPO's offline sales performance across the region. As Head of Offline Sales, you will report directly to the CEO and lead a team of Area Managers and Hub Leaders. You'll be responsible for growing revenue, improving profitability, and building a high-performing team culture focused on delivering exceptional customer experiences. This role is ideal for someone who thrives in a fast-paced environment, works cross-functionally, and takes ownership of both business and people outcomes.

Key Responsibilities

  • Lead and coach Area Managers and Hub Leaders to achieve sales, service, and profitability targets
  • Drive business growth through data-driven strategies, effective planning, and sharp execution
  • Build strong collaboration with other senior leaders to align on company-wide priorities
  • Strengthen customer experience standards and ensure consistent delivery across all hubs
  • Lead weekly business reviews and performance discussions to ensure clear accountability
  • Develop people strategies that build a motivated, agile, and high-performing retail team

Role Requirements

  • Proven experience in retail or sales leadership, preferably in a multi-location setup
  • Strong commercial acumen with a sharp understanding of business drivers and metrics
  • Excellent team leadership and coaching skills, with experience building strong frontline teams
  • Able to run clear, data-backed business meetings that drive action and results
  • Highly collaborative, proactive, and comfortable working with senior leadership
  • Customer-first mindset with the ability to balance operational excellence and human connection

What's In It For You

  • Lead the growth of a fast-expanding retail network in a regional brand
  • Partner closely with the CEO and leadership team to shape the future of TRAPO
  • Drive meaningful business and people outcomes in a values-driven organisation
  • Career growth opportunities in a company that values agility, innovation, and customer impact

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