Customer Service Commercial Analyst – Asia

• Career Development

• Competitive Compensation and Benefits

• Pay Transparency

• Global Opportunities

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ABOUT DEMATIC

Dematic is at the forefront of integrated logistics and material handling industry. We design, build and deliver innovative cutting-edge automation solutions that power the supply chains of some of the most innovative companies worldwide.

Headquartered in Atlanta, Dematic is a member of KION Group, one of the world's leading suppliers of industrial trucks and supply chain solutions. We are a global leader with 11,000 employees worldwide and a growing presence in Asia, Middle East and Africa. We offer a collaborative and supportive work environment where you can learn from industry experts within a close-knit team.

WHY JOIN US?

We are seeking a commercially focused and detail-oriented professional to oversee the commercial and financial management of our Customer Service division across Asia. This role involves managing key activities such as month-end closing, reporting, forecasting, and budgeting, while collaborating closely with Customer Service Managers to ensure accurate performance insights. You will also play a vital role in supporting knowledge transfer and process continuity as part of our regional succession plan.

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This is What You Will do in This Role:

• Perform and coordinate month-end closing activities for the Customer Service division, including intercompany recharges, revenue recognition, cost accruals and journal postings.
• Maintain accuracy of project and cost centre reporting in the ERP system.
• Prepare and consolidate financial reports, forecasts and budgets, providing clear variance analysis and commentary for business review.
• Monitor and drive labour recovery and utilization reporting, ensuring alignment with business targets.
• Support financial performance management through analysis of key drivers such as cost, revenue and margin.
• Manage warranty and stock account reconciliations, ensuring system and physical consistency.
• Provide commercial support to Customer Service Managers, including interpretation of financial results and communication of business impacts.
• Collaborate with finance and operations teams across Asia to streamline commercial processes and ensure data integrity.
• Support knowledge transfer from the Singapore Customer Service Administrator, documenting key commercial processes and ensuring smooth operational continuity.
• Assist with internal and external audits, ensuring timely provision of data, explanations and reconciliations.
• Support other commercial and financial initiatives as required.

What We Are Looking For: 

• Bachelor's degree in Accounting, Finance or Business Administration.
• Relevant professional certification (e.g. CA, CPA) will be an advantage.
• 3-5 years of experience in commercial analysis, management accounting or finance roles.
• Experience in a service, engineering or manufacturing organisation preferred.
• Familiarity with ERP systems.
• Exposure to regional or multi-country operations is an advantage
• Strong analytical and financial acumen, highly proficient in Excel.
• Experience with other reporting tools such as Power BI, SharePoint and ERP systems is highly desirable.
• Familiarity with Salesforce is an advantage.
• Sound understanding of management accounting principles, P&L reporting and month-end reporting processes.
• Excellent attention to detail and ability to manage multiple priorities.
• Strong communication skills to work effectively with both financial and non-financial stakeholders.
• Ability to work independently and collaboratively across regional teams.
• Commercially minded with an interest in driving process efficiency and margin control.