Collection TL

4 days ago

Petaling Jaya, Selangor, Malaysia FUJIFILM BI SSC Full time

Job Responsibilities:

  • Lead and manage the collections team to ensure timely and effective recovery of overdue accounts, driving cash flow and team performance.
  • Coach and develop team members on negotiation, communication, and collection best practices.
  • Oversee dispute resolution by collaborating with Sales, Billing, Customer Service, and Legal teams to ensure quick issue closure.
  • Analyze delinquent accounts and implement strategies to minimize risks and prevent recurring delinquencies.
  • Monitor collection KPIs, maintain accurate documentation, and ensure compliance with company policies and audit standards.
  • Manage escalated accounts, including legal or liquidation cases, coordinating with relevant stakeholders.
  • Foster strong cross-functional relationships to improve customer satisfaction and streamline collection processes.

Requirements:

  • 3-5 years in collections or credit control, with at least 1 year in a leadership role.
  • Bachelor's degree in Finance, Accounting, Business Administration, or equivalent.
  • Strong knowledge of O2C processes, ERP systems, and collection strategies.
  • Excellent communication skills in English and Bahasa Malaysia; Mandarin is a plus.
  • Proven leadership ability with strong analytical, problem-solving, and stakeholder management skills.
  • Results-driven, positive, and team-focused mindset.

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