Team Lead- Customer Service

5 hours ago

Kelana Jaya, Malaysia GrowthFn Sdn Bhd Full time

Position: Team lead
- Customer Service - English (Global Payment)

Location: Kelana Jaya, Malaysia.

Salary Range: RM5,500 - RM6,500

Language: English (Malaysian)

Specialization: at least 1 year Team Lead experience. Must have Global Payment, Financial Customer Complain background

Target Onboarding Date: ASAP

Type: Full-time

Shift: 24/7

**Responsibilities**:

- Provide mentorship, guidance, and career development to members of their team. Lead a high
- performing team through an exciting transition to build problem solving, critical thinking, analytical and

technical capabilities which will enable the department to develop deeper, more scalable solutions.
- Establish team goals and work with direct reports on strategies for executing, measuring progress, and

sharing results.
- Deliver projects involving quantitative analysis, industry research, and strategy development, working

directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
- Identify actionable insights, suggest recommendations, and influence team strategy through effective

communication.
- Set clear sales targets, both individual and team-based, and work towards achieving and exceeding these

goals.
- Managing the day-to-day activities of the team.
- Empowering team members with skills to improve their confidence, product knowledge, and

communication skills.
- Conducting quarterly performance reviews.

**Requirements**:

- Bachelor’s degree or equivalent diploma
- Minimum 2-3 years of people management experience as TL.
- Must have BFSI, AML and KYC experience.
- Has the ability to deliver feedback and coaching to team members basis the collected data from Quality

monitoring and reporting development plan to stakeholders in an actionable format.
- Must be able to spot trends and tendencies with data and drives team to look for insights.
- Strategic thinker with strong analytical and creative problem-solving skills
- Must be able to collaborate with the client on pressing concerns and partner with internal stakeholders

on action plan execution.
- Significant experience in a complex fast paced environment
- Passion for ensuring an excellent user experience

**Job Types**: Full-time, Permanent

Pay: RM6,000.00 - RM6,500.00 per month

Application Question(s):

- What nationality are you?
- How many years of experience in a BPO Company and mention the BPO Companies?
- Do you have Minimum 2-3 years of people management experience as Team Lead (How many)?.
- Must have: Do you have BFSI, Anti Money Laundering and KYC experience (Mention)?
- The salary is fixed, not negotiable, the max salary is RM6500, are you okay with it?
- The role is urgent, how soon can you join (Notice Period)?

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