Customer Service
3 days ago
Answer customer questions about basic banking services, such as account balances and interest rates and fees.
- Help customers protect their accounts by reviewing suspicious activity, reversing transactions and reissuing compromised debit and credit cards
- Answer questions about account types and banking products, such as CDs, money market accounts, loans and credit cards
- Check on the status of customer accounts and track checks and payments
- Assist customers with replacing lost or stolen credit or debit cards
- Assist banking customers who are victims of fraud, theft or identity theft
**Qualifications**:
- Fluent in speaking and writing English
- Minimum of 1 year Customer service in Banking preferably in BPO industry
- Be a native Malaysian
- should be willing to work 24/7 monthly rotational work shift
Pay: RM2,800.00 - RM3,300.00 per month
Schedule:
- Day shift
- Night shift
- Rotational shift
Ability to commute/relocate:
- Kelana Jaya: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- What is your nationality?
- What is your current salary?
- What is your expected salary?
- Are you ok working on a 24/7 rotational shift schedule?
- When are you available to start?
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Customer Service( Banking industry) in BPO set up in: 1 year (required)
**Language**:
- English (required)
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