Customer Service
4 days ago
Attend to inbound calls and Live Chat in a contact center environment
- Able to resolve customer queries and issues with an aim to provide a first call resolution
- A good listener with an ability to establish a good rapport with the customers as well as attending to their needs to offer relevant product, services, and solutions from the brand
- Able to provide a high service level by interacting with international customers with an aim to achieve maximum customer satisfaction
- Have a strong sense of ownership, responsibility, and integrity
**Requirements**:
- Possess a Diploma / Degree
- Must be able to work on rotational shifts
- Excellent communication skills and fluent in English language (spoken and written)
- Available to work at Kelana Jaya
- Posses own transport (Due shift timing)
**Benefits**:
- Attractive allowances (shift and fixed)
- 13 month Salary
- 30 days annual leave
- Medical coverage
- Permanent position
**Job Type**: Permanent
Pay: RM2,800.00 - RM3,800.00 per month
**Benefits**:
- Additional leave
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Early shift
- Evening shift
- Night shift
- Rotational shift
Supplemental pay types:
- 13th month salary
Ability to commute/relocate:
- Kelana Jaya: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Are you available to start on the 25th October?
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Call Center: 1 year (preferred)
**Language**:
- Mandarin (preferred)
- English (preferred)
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