Customer Support Team Lead
3 days ago
Position: Customer Service Team Leader
Support Location: Menara UOA Business Park, Subang Jaya (linked to LRT/KTM Subang
Jaya)
Language: Mandarin
Working Hours: 1:30 PM – 10:30 PM
Work Days: Sunday to Thursday (Off days: Friday & Saturday)
Employment Type: Full-Time
Banking experience required
Key Responsibilities:
• Lead and motivate a team of Customer Service Executives
• Monitor daily team performance and service level metrics
• Conduct coaching, feedback sessions, and performance evaluations
• Handle escalations and ensure timely resolution of customer issues
• Liaise with internal departments to ensure operational efficiency
• Drive continuous improvement initiatives across the team
• Ensure adherence to company policies, compliance, and SOPs
Requirements:
• Minimum 2 years of experience in customer service/contact center
• At least 1 year in a team leader/supervisory role
• Strong leadership and people management skills
• Excellent verbal and written communication in English
• Familiarity with digital banking or financial services is an advantage
• Able to work on the specified shift and rest days
•Strong command of Mandarin and English in both verbal and written
communication (COMPULSORY);
-
Bukit Raja, Selangor, Malaysia Hamilton Sundstrand Customer Support Centre (M) Sdn Bhd Full timeThe Assistant Manager, Logistics, Warehouse, Customs & Compliance is responsible for overseeing all inbound and outbound logistics operations managed by the appointed 3PL vendor, while ensuring full compliance with relevant customs regulations, company policies, and global trade requirements. This role serves as the primary point of accountability for...
-
Project Specialist – Customer Service
2 days ago
Bukit Raja, Selangor, Malaysia Hamilton Sundstrand Customer Support Centre (M) Sdn Bhd Full timeThe Project Specialist – Customer Service Compliance & Policy is responsible for developing, implementing, and overseeing new policies, processes, and systems in alignment with the implementation of e-Invoicing initiative by IRB. This role will collaborate and partner with the Finance Control to ensures that the customer service operations adhere to...
-
Customer Service Team Lead
3 days ago
Subang Jaya, Selangor, Malaysia Trinity Workforce Solution (M) Sdn Bhd Full timeCustomer Service Team Leader (Bilingual – English & Mandarin)Project: Digital BankingLocation: Menara UOA Business Park, Subang Jaya (Linked to LRT/KTM Subang Jaya)Working Hours: 1:30 PM – 10:30 PMWork Days: Sunday to Thursday (Off Days: Friday & Saturday)Employment Type: Full-TimeStart Date: 22 December 2025Salary: Up to RM6,500 + RM500 KPI AllowanceKey...
-
Compliance Team Lead
5 days ago
Subang Jaya, Selangor, Malaysia TheExecutiveCircle Asia Pacific Pte Ltd Full timeCompliance Team LeadJob SummaryTo facilitate, monitor and ensure that the organisation is conducting its business in full compliance with all national and international legislation and regulations, as well as professional standards, accepted business practices, and internal standards.To oversee the risk management framework that provides operational...
-
Team Lead
5 days ago
Petaling Jaya, Malaysia JOS (MALAYSIA) SDN BHD Full time**Summary** Desktop Team Lead is responsible for providing leadership support and direction of the daily activities of End User Computing Team. The position oversees, monitor, and participates in various workstream tasks of the end user computing environment. Support may include but not limited to, hardware and software, printers, projects management, ITSM...
-
Subang Jaya, Selangor, Malaysia Trinity Workforce Solution (M) Sdn Bhd Full timeSupport Location:Subang JayaWorking Hours: 1:30 PM – 10:30 PM Work Days: Sunday to Thursday (Off days: Friday &Saturday)Employment Type: Full-TimeSalary: RM6,500 (Max) + RM500 KPI AllowanceStart Date: 22 December 2025Key Responsibilities:Lead and motivate a team of Customer Service ExecutivesMonitor daily team performance and service level metricsConduct...
-
Customer Support Coordinator
5 days ago
Subang Jaya, Malaysia ADS International Express Sdn Bhd Full timeResponsibilities - Cargo tracing with transshipment port & port of discharge agents - Updates on latest flight schedule or information - Handle disputes or complaints with escalation to relevant parties for investigation - Verify shipment information for accounting purposes - Maintain close communication with customers in order processing, management and...
-
Customer Support Specialist
2 weeks ago
Subang Jaya, Selangor, Malaysia Multiplier Technologies Full time $30,000 - $50,000 per yearAbout us:The global hiring revolution is shaping a future where talent can thrive everywhere, driving innovation and progress on a global scale.Multiplier is at the forefront of this change. By removing barriers and simplifying global hiring, we're creating a level playing field where businesses and individuals – (like you) – can compete, grow, and...
-
Customer Support Representative
5 days ago
Subang Jaya, Selangor, Malaysia Talent Recruit Full timeCompany Background: We are representing our client, a leading global distributor of electronic components. The company partners with top technology brands to supply a wide range of semiconductors, connectors, and more.Working Location: Subang Jaya Working day: Mon-Fri (9am-6pm)Main Responsibilities: Respond to customer inquiries via calls, chats, and...
-
Rwe Team Lead
2 weeks ago
Selangor, Malaysia Novartis Full time**Summary**: The RWE Team Lead is responsible for a strong Real World Evidence (RWE) team, coordinating team resources and results, developing quality control and workflow processes and collaborating with internal and external team members. **About the Role**: **Your responsibilities include, but not limited to**: - **Lead a successful Real World Evidence...