Customer Support Team Lead

3 days ago


Subang Jaya Selangor, Malaysia DevloiT Full time

Position: Customer Service Team Leader

Support Location: Menara UOA Business Park, Subang Jaya (linked to LRT/KTM Subang

Jaya)

Language: Mandarin

Working Hours: 1:30 PM – 10:30 PM

Work Days: Sunday to Thursday (Off days: Friday & Saturday)

Employment Type: Full-Time

Banking experience required

Key Responsibilities:


• Lead and motivate a team of Customer Service Executives


• Monitor daily team performance and service level metrics


• Conduct coaching, feedback sessions, and performance evaluations


• Handle escalations and ensure timely resolution of customer issues


• Liaise with internal departments to ensure operational efficiency


• Drive continuous improvement initiatives across the team


• Ensure adherence to company policies, compliance, and SOPs

Requirements:


• Minimum 2 years of experience in customer service/contact center


• At least 1 year in a team leader/supervisory role


• Strong leadership and people management skills


• Excellent verbal and written communication in English


• Familiarity with digital banking or financial services is an advantage


• Able to work on the specified shift and rest days


•Strong command of Mandarin and English in both verbal and written

communication (COMPULSORY);



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