Customer support team leader: Mandarin speakers

Responsibilities:Provide continuous technical support via telephone and email related to the productEmploy a high level of interpersonal and communication skills to move beyond customer'sfrustrations and solve customer's problemIdentify the level of technical knowledge and adjust technical communications to solvecustomer's problemConducting basic probing to...

Key Responsibilities:Lead and motivate a team of Customer Service ExecutivesMonitor daily team performance and service level metricsConduct coaching, feedback sessions, and performance evaluationsHandle escalations and ensure timely resolution of customer issuesLiaise with internal departments to ensure operational efficiencyDrive continuous improvement...

Key Responsibilities:Lead, coach, and motivate a team of Customer Service Executives.Monitor team performance, handle escalations, and ensure timely issue resolution.Conduct regular feedback, coaching, and performance reviews.Collaborate with internal teams to maintain smooth operations and service standards.Drive process improvements and ensure compliance...

Tribe is expanding As a leading customer support solutions provider, we're partnering with a premier client in the urban mobility and cycling industry — enhancing local transport by improving bike lane access and connectivity.We're looking for a Customer Service Executive (Mandarin Speaker) who is passionate about delivering exceptional customer...

Job Title: Content Moderator – Mandarin SpeakerLocation: TP Malaysia Kelana Center Point , Petaling Jaya , SelangorEmployment Type: Full-Time (Onsite)Working Hours: Rotational ShiftsJob Overview:We are looking for a dedicated Content Moderator (Mandarin Speaker) to join our team at TP Malaysia, based at the Gtower office. You will play a vital role in...

Location: Subang UOAWorking Hours: 1.30pm – 10.30pmWorking Days: 5 Working Days (2 Days Off)Job Summary:Responsible for handling customer inquiries and support related to digital banking services. Must be able to communicate effectively in both English and Mandarin, providing accurate and timely assistance to customers.Requirements:Fluent in English and...

Customer Service Team Leader - (Global Business Services)Job Description Customer Service Team Leader (Global Business Services) Your Job You're not the person who will settle for just any role. Neither are we. Because we're out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference....

Customer Service Team Leader (Global Business Services)Your JobYou're not the person who will settle for just any role. Neither are we. Because we're out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you'll bring your professional expertise, talent, and drive to building...

Job Description We are looking for an intern to join our operations team. You will be supporting instructions of client deliverables, product coding and data input validation focusing on specific industry/category or set of categories (e.g. Beverages, Food, Health and Beauty Products). As an operations intern at NIQ, you create and deliver client outputs in...

Responsibilities:Provide real-time customer support across multiple channels (voice, live chat, email, social media) for L1 and L2 enquiries.Assist customers in using the Bank's mobile application and resolve issues in line with SOPs and resolution protocols.Escalate issues to relevant internal/external teams when necessary for resolution.Achieve individual...