Team Leader
2 weeks ago
Key Responsibilities:
- Lead, coach, and motivate a team of Customer Service Executives.
- Monitor team performance, handle escalations, and ensure timely issue resolution.
- Conduct regular feedback, coaching, and performance reviews.
- Collaborate with internal teams to maintain smooth operations and service standards.
- Drive process improvements and ensure compliance with company policies.
Requirements:
- Minimum 2 years' experience in customer service/contact centre, including 1 year in a supervisory role.
- Strong leadership, communication, and people management skills.
- Excellent command of Mandarin and English (verbal & written) — compulsory.
- Experience in digital banking or financial services is an added advantage.
Job Types: Full-time, Permanent
Pay: Up to RM7,000.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Language:
- Mandarin (Preferred)
Work Location: In person
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