Product Specialist

1 day ago

Malacca, Melaka, Malaysia DKSH Malaysia Sdn Bhd Full time
Job responsibilities:

·       Assist and collaborate with the superior in managing day-to-day operating expenses against budget to ensure optimal resource utilization.

·       Provide insights to medical sales planning based on field experience; execute targeted action plans to meet or exceed sales targets in assigned businesses/territories.

·       Track self/team progress against key performance indicators and sales plans. Prioritize and review daily sales activities performed

·       Call/visit existing and prospective customers to solicit orders, gain demonstrations and quotation opportunities. Conduct product demonstrations and emphasize saleable features/customer benefits

·       Prepare quotation/tender prices, delivery and commercial terms in accordance with company policies

·       Report on the activities and products of the competitors

·       Record sales data for reporting and tracking purposes. Maintain relevant customer data in appropriate customer relationship management databases

·       Execute continuous improvement activities to enhance sales processes, sales plans, customer satisfaction, etc. to improve sales targets

·       Maintain a customer complaints/issues log and follow up on customer issues

·       Respond to customer orders and queries. Inform current and prospective customers of promotions and new/upgraded products

·       Work with internal stakeholders to ensure timely delivery or installation of products/systems. Support internal stakeholders in relationship development with key customers

Job requirements:

·       Degree or professional qualification in a Science- or Medical-related discipline with minimum one year experience in similar role.

·       Foundational knowledge of the industry, market trends, competitor landscape, and customer needs, with developing selling skills.

·       Possess basic knowledge of regulatory requirements of products within assigned territories, including handling procedures, shelf life, warranties, etc.

·       Willing to travel outstation and cover more than 1 area.

·       Strong communication, negotiation, and interpersonal skills.

·       Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)

·       Good command in English, both written and spoken

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