Mandarin-English Business Development Representative

Your potential has a place here with TTEC's award-winning employment experience. As a
Mandarin-English Business Development Representative working hybrid
as needed by the business in Kuala Lumpur, Malaysia you'll be a part of bringing humanity to business. #experienceTTEC.

Are you looking to join a company that inspires passion, courage, and imagination, where you can be part of the team shaping the future of global e-commerce? Want to influence how millions of people buy, sell, connect, and share around the world?

What You'll Be Doing
In this role, you will be responsible for building and growing a strong pipeline of sellers in Malaysia for global exports. This role focuses on direct seller acquisition and developing partnerships to scale seller inflow and growth. You'll craft long-term strategies, optimize daily operations, and foster meaningful partnerships with sellers and external stakeholders.

During a Typical Day, You'll

• Acquire new sellers in line with high-potential seller profiles.
• Review and qualify inbound leads, onboard them, and provide support
• Drive initiatives and projects around lead generation, seller onboarding, and sales acceleration
• Partner with marketing teams to build awareness and generate leads.
• Address and resolve seller concerns, ensuring a smooth selling experience.
• Escalate and consolidate recurring challenges to category owners for structural solutions
• Promote platform programs, campaigns, and tools to increase adoption and performance

What You Bring To The Role

• Bilingual in Mandarin and English
• Ability to work onsite once a month as required by the business
• At least 3 years of experience in e-commerce, retail merchandising or category management
• Comfortable engaging with customers to enhance and develop solutions
• Comfortable with decision making by assessing the situation, researching potential solutions and making recommendations before escalating to the next level
• Computer experience

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Base wage of RM 8000 per month plus transportation allowance and quarterly bonus opportunities
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

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A Bit More About Your Role
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You'll report to an Operations Manager. You'll play an essential role in our sales cycle by qualifying leads and initiating contact with potential customers.

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Primary Location
MY-Kuala Lumpur-Kuala Lumpur

Job
_Customer Care Representative