Fraud Ops Analyst

2 weeks ago

Petaling Jaya, Selangor, Malaysia Canaan Communication & Technologies Sdn. Bhd. Full time 80,000 - 120,000 per year

Job Description

Responsibilities

  • Reviews activity to detect and prevent fraudulent activity based on reports, alerts, or notifications from Fraud Management Tools and escalations.
  • To monitor real time queues and identify high risk transactions within the customers portfolio.
  • Resolve queued transactions within the service level agreements (SLA) to reduce potential revenue losses.
  • To mitigate risk through fraud detection and review transactions and account activity for any suspicious or fraudulent activity.
  • To observe customer transactions to identify fraudulent activity such as BIN attacks, friendly fraud, and similar other risks.
  • Monitor constantly customer and transactional records to identify unauthorised transactions and fraudulent accounts.
  • Determine existing fraud trends by analysing accounts and transaction patterns.
  • Identify and monitor the potential risks due to fraud in all areas of the customer lifecycle.
  • Involve in any ad-hoc project to improve the work process and fraud detection.
  • Work across with other departments to resolve any issues involving fraud risk.

Qualification and Background Requirements

  • Bachelor's degree in a related field, at least 2 years of experience in Fraud Risk Management and Controls for financial institutions / payments / cards / banks / e-wallets.
  • Strong analytical mindset and able to adapt within a fast-paced environment.
  • Excellent communication skills, both written and verbal.
  • Attention to details and high degree of accuracy.
  • Good knowledge and understanding of overall Fraud Risk processes, policies and operations.
  • Ability to work in a high-volume and in a fast-paced environment is required.
  • Proficiency in using Microsoft products such as Excel, PowerPoint, Word; and Google Suite.
  • Excellent team player.

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

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