Walk-In Interview

2 days ago

Petaling Jaya, Selangor, Malaysia AFFIN Group Full time 60,000 - 80,000 per year

*Create your future with Affin You too can make a difference.*
Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don't just stay at the forefront of the industry – you can make a difference too.

Walk-In Interview @ 13 November 2025

Location: Menara Affin, TRX, Kuala Lumpur

Once you apply, you are invited to attend the interview

Open For Two(2) Position

  • Executive, Virtual Banking
  • Bachelor's Degree in any field (fresh) or Diploma holder with relevant experience in Financial Services Industry or Contact Centre is an added advantage.
  • General knowledge in complaint management, banking policies and regulations.
  • Customer centric and a strong team player.
  • Excellent command in English and Bahasa Malaysia (Spoken & Written).
  • Ability to converse in Mandarin or Cantonese is an added advantage.
  • Fresh Graduates are welcome to apply.
  • Fresh Graduate or Minimum 1 year of work experience.
  • Executive, Fraud Analyst
  • Bachelor's Degree in any field (fresh) or any relevant experience in Fraud field.
  • Monitor and review financial transactions to spot suspicious or unusual activity.
  • Investigate potential fraud cases and decide the best approach to handle them.
  • Escalate serious or high-risk cases to Management, Compliance, or Authorities.
  • Work with the National Scam Response Centre (NSRC) and manage cases in the National Fraud Portal (NFP).
  • Take action on affected accounts, such as holding transactions or processing reimbursements.
  • Handle customer complaints related to fraud and provide fair resolutions.
  • Suggest improvements to fraud detection systems and processes.
  • Work with other teams like compliance, legal, and cybersecurity.
  • Stay updated on fraud trends, banking operations, and regulations (e.g., AMLA, FATF, BNM).

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