Cafe Operation
2 weeks ago
Big Nuts shares passionately
handcrafted greatness that
makes healthy living simple and easy.
Café Operations
• Lead the setup of the café team, including recruitment, training, and scheduling of staff.
• Develop and implement SOPs for daily café operations, ensuring efficiency and consistency.
• Manage relationships with suppliers for ingredients, equipment, and café essentials.
• Monitor food quality, hygiene standards, and service excellence in line with brand values.
• Oversee inventory, cost control, and waste management.
• Ensure consistent product quality and excellent customer service.
• Monitor budgets, daily sales, and operational KPIs.
Business Development
• Create and implement marketing and sales strategies to increase café revenue.
• Develop partnerships with corporations, government agencies, schools, and event organizers.
• Organize and manage pop-up sales, booths, catering, and special event services (e.g., weddings, birthdays, functions).
• Drive new customer acquisition via Grab/food delivery, subscription plans, and loyalty programs.
• Work closely with the marketing team to execute promotional campaigns and customer retention initiatives.
• Plan for future café expansion including franchising/licensing opportunities nationwide.
Requirements
• Proven experience in café/restaurant operations management.
• Strong knowledge in staffing, SOPs, inventory, and supplier management.
• Experience in sales, business development, or F&B marketing is highly desirable.
• Entrepreneurial mindset with the ability to balance day-to-day operations and long-term growth.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work independently, take initiative, and deliver results under pressure.
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