Cafe Operation

2 weeks ago


Penang, Malaysia WHITE HOUZE FOOD SDN. BHD. Full time 80,000 - 120,000 per year

Big Nuts shares passionately

handcrafted greatness that

makes healthy living simple and easy.

Café Operations


• Lead the setup of the café team, including recruitment, training, and scheduling of staff.


• Develop and implement SOPs for daily café operations, ensuring efficiency and consistency.


• Manage relationships with suppliers for ingredients, equipment, and café essentials.


• Monitor food quality, hygiene standards, and service excellence in line with brand values.


• Oversee inventory, cost control, and waste management.


• Ensure consistent product quality and excellent customer service.


• Monitor budgets, daily sales, and operational KPIs.

Business Development


• Create and implement marketing and sales strategies to increase café revenue.


• Develop partnerships with corporations, government agencies, schools, and event organizers.


• Organize and manage pop-up sales, booths, catering, and special event services (e.g., weddings, birthdays, functions).


• Drive new customer acquisition via Grab/food delivery, subscription plans, and loyalty programs.


• Work closely with the marketing team to execute promotional campaigns and customer retention initiatives.


• Plan for future café expansion including franchising/licensing opportunities nationwide.

Requirements


• Proven experience in café/restaurant operations management.


• Strong knowledge in staffing, SOPs, inventory, and supplier management.


• Experience in sales, business development, or F&B marketing is highly desirable.


• Entrepreneurial mindset with the ability to balance day-to-day operations and long-term growth.


• Excellent communication, leadership, and problem-solving skills.


• Ability to work independently, take initiative, and deliver results under pressure.


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