Junior Incident Responder

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Role Purpose:
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This role is to assist the GwISP function in ensuring delivery excellence of Cyber Security Incident Management technologies and services to our stakeholders. This role will be a key enabler for fighting digital and human reported Cyber Security Incident within our organization, thus reducing business risks and contributing to the overall Security of our Products and Services.

General Profile

• Knowledge of common CSIRT technologies (ex, EDR, SIEM)
• Solving complex problems with information technology software and hardware
• Maintaining incident logs and processing incident reports for review with upper management
• Outstanding verbal and written communication skills
• Proven project management experience
• Effective interpersonal skills, out-of-the-box thinking and ability to interface with all levels of staff
• Ability to work under stress and deal with ambiguous situations
• Expertise of security concepts and standard methodologies related to incident management, threat and vulnerability management
• Ability to understand technical topics dealing with technical teams and explain and present them to management level executives
• Being able to handle multiple competing priorities in a fast-paced environment to proceed high priority tasks to a resolution
• Experience in dealing with cyber incidents
• Proficiency in Microsoft applications such as Word, PowerPoint and Excel
• Eager to learn, work, grow, and advance your career
• Professional security certifications, specifically in the incident response domain, such as GCIH.
• Exceptional communication and stakeholder management skills, someone who can work collaboratively and constructively across different stakeholders.
• Able to review security processes, identifying further areas for optimisation and automation.
• Able to drive and teams and stakeholders during an incident in order to achieve the fastest results to manage and contain an incident.
• The Security Incident Responder needs to possess strong problem solving, analytical and time management skills.
• Advanced organization skills and critical thinking are a must.
• Strong oral and written communication skills are also a necessity, particularly the ability to communicate about complex technical subjects for a non-technical audience.
• Must be able to able to make decisions relating to the improvement of operational processes within the Global Security Operation team.
• Must be able to independently lead investigations / incident management to completion.
• Responsible for the success and delivery of Cyber security incident response and handling technology implementations.
• Accountable in driving improvements relating to operational processes and CSIRT Program initiatives.

Prudential is an equal opportunity employer.
We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.