Service Center Supervisor

1 day ago


Batu Pahat, Johor, Malaysia Private Advertiser Full time

Work Location:

  • Alor Setar, Kedah
  • Batu Pahat, Johor

Job Description:

  • Lead and supervise end-to-end service center operations to ensure efficiency, productivity, and service excellence
  • Drive customer satisfaction by maintaining high service standards and resolving escalated customer complaints professionally
  • Monitor repair workflow and turnaround times to ensure compliance with SLA and quality benchmarks
  • Oversee diagnostics, repair processes, and final quality checks to ensure devices meet service requirements
  • Manage spare parts inventory, including stock control, turnover optimization, and coordination with suppliers
  • Plan, schedule, and allocate manpower effectively to support daily operations and peak service demand
  • Coach, train, and evaluate service center staff to enhance technical competency and service performance
  • Ensure adherence to company policies, safety regulations, and operational procedures
  • Prepare and analyze operational reports, including repair performance, customer feedback, and productivity metrics
  • Collaborate with internal stakeholders to improve service processes and operational efficiency
  • Provide hands-on technical support and perform device repairs when required to support operational needs

Job Requirements:

  • Familiar with basic computer operations(Microsoft Word / Microsoft Excel, Microsoft Power point)
  • Basic Electronic Equipment Knowledge and electronic equipment repair experience is required
  • Optimistic and cheerful, able to endure hardship and hardworking
  • Good service attitude and able to solve customer complaint.
  • Experience in mobile phone service center or retail shop management is preferred.
  • Able to speak Chinese is preferred

  • Familiar with basic computer operations(Microsoft Word / Microsoft Excel, Microsoft Power point)

  • Basic Electronic Equipment Knowledge and electronic equipment repair experience is required
  • Optimistic and cheerful, able to endure hardship and hardworking
  • Good service attitude and able to solve customer complaint.
  • Experience in mobile phone service center or retail shop management is preferred.
  • Able to speak Chinese is preferred


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