Lead Product Manager, Scaled Ops

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

Join the Fulfilment team at Grab - a dynamic mix of product managers, engineers, data scientists, product analysts, and designers. We build and manage the core platform that determines how millions of daily incoming orders across Grab (Transport, Food, Deliveries) can be dispatched to available driver supply. You will be presented with exciting opportunities in the space of automation and AI to change the way we observe and manage the marketplace. The work you do will directly improve the lives of Customers and Driver-partners who rely on Grab for their everyday opportunities, and the Grabbers who rely on our platforms to promote change.

Get to Know the Role

Reporting to the Senior Product Management Leader, Fulfilment, we are looking for a dynamic and data-driven product manager to manage the strategy and execution for an integrated suite of internal tools designed to scale operations via automation, advanced diagnostics and comprehensive insights into marketplace health, competitive landscape, and performance metrics for merchants and driver partners. This is a critical position with a significant impact on our marketplace ecosystem with the opportunity to drive industry-defining changes.

You will be based onsite in Petaling Jaya office.

The Critical Tasks You Will Perform

• Lead a problem space team to oversee and define the product strategy in building the internal tools, data visualisation, insights and data foundations to empower business operations, aligning it with the product vision and goals.
• Oversee product concepts, roadmap, and strategies, ensuring agreement on goals and market trends.
• Understand the needs and pain points faced by our internal users through direct user research and data analysis; translate insights into clear product requirements and specifications.
• Collaborate with engineers, designers and operation stakeholders to create a roadmap to build and explore new features and technologies, maintaining a competitive edge and deliver delightful and impactful user experiences.
• Coordinate with partners across the organisation to plan and implement product strategies, manage dependencies, oversee product roll-outs, and gather customer feedback.
• Lead product meetings with diverse team members to foster understanding and lead decision-making based on market insights and competitive landscape analysis.

What Essential Skills You Will Need

• You will have at least 5 years of direct experience in product management at a tech company in either platform, internal tools or user-centric products.
• You will need to showcase your experience managing the product lifecycle including initial concept, market research, defining product requirements, working with teams and ongoing product management
• You will have experience applying qualitative sense-making with quantitative, data-driven insights, ensuring that all decisions are grounded in analysis and practical understanding.
• You will have experience conveying complex concepts and strategies to team members. This includes distilling technical details for non-technical leadership, translating strategic goals for engineering teams, and providing applicable guidance for operations.
• You have experience engaging with AI tools and latest technologies to enhance productivity, improve workflows, and contribute new ideas.

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What we stand for at Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.