Manager - Contract Logistics, Customer Service

Job Responsibilities:Act as the main point of contact for customers regarding orders, shipments, and service requests.Coordinate with warehouse teams to ensure customer requirements are executed correctly and on time.Monitor and report customer service KPIs and ensure SLAs are met.Conduct basic root cause analysis for service issues and work with internal...

ResponsibilitiesStrategically plan and manage resource planning, order management, and hand over the material to the respective carrier on time as per the customer SLA.Establish and monitor the key performance index to ensure that all required KPIs are being achieved above the goal.Deep dive and carry out RCA to understand the gaps detected during the...

Job DescriptionWe are seeking a skilled and proactive logistics operation executive with a strong background in Air freight operations, and customer service to join our growing team.You will also be responsible for establishing and overseeing an operational workflow for customers.Key ResponsibilitiesSupport the sales team by preparing accurate and...

Company DescriptionDGL FREIGHT SDN BHD is a home-grown total logistics provider in Malaysia, specializing in shipping, freight, marine, and transportation services. Founded in 2013, the company has rapidly grown to meet the demands of the logistics industry. With a focus on exceeding customer requirements, DGL Freight guarantees "Delivery with Peace of Mind"...

Job Responsibilities:Oversee daily transportation operations in partnership with the 4PL (LLP) to ensure timely and efficient delivery across all routes and modes.Plan, coordinate, and monitor inbound and outbound transportation activities to meet delivery requirements and department performance goals.Manage carrier relationships and ensure compliance with...

Company DescriptionConsol Alliance is a trusted logistics partner in Australia, offering a range of services tailored to meet diverse customer needs. Our dedicated team of specialists has extensive knowledge and expertise in managing requests, from supplier collection to cargo transportation through air and sea freight. We pride ourselves on providing...

ResponsibilitiesJob Overview:Responsible for the overall maintenance of customs matters standard operating procedures and monitoring customs stock card coordinators to ensure compliance with SOPs.Validate and counter-check documents such as Custom Lot Number, HAWB number, Inbound Documents, Value, Date, Time, CDS number, and Inventory Quantity.Ensure Custom...

Our Purpose TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and...

Coordinate and monitor supply chain operationsProven experience as logistics coordinatorExperience in customer service will be appreciatedAbility to work with little supervision and track multiple processesOutstanding organizational and coordination abilitiesOordinate logistics staff (e.g. truck drivers) according to availabilities and requirementsPrepare...

ResponsibilitiesEnter new product and/or service contract order data into the system, ensuring accuracy and adherence to process requirements. Assigned accounts may involve complex contracts, variable billing arrangements, or multi-contract consolidation.Serve as the primary contact or account representative for key accounts or key customers when...