Manager - Contract Logistics, Customer Service

Job Responsibilities:Act as the main point of contact for customers regarding orders, shipments, and service requests.Coordinate with warehouse teams to ensure customer requirements are executed correctly and on time.Monitor and report customer service KPIs and ensure SLAs are met.Conduct basic root cause analysis for service issues and work with internal...

Responsibilities:Act as the main point of contact for customers regarding orders, shipments, and service requests.Coordinate with warehouse teams to ensure customer requirements are executed correctly and on time.Monitor and report customer service KPIs and ensure SLAs are met.Conduct basic root cause analysis for service issues and work with internal teams...

Job ResponsibilitiesDirectly supervise, interview, hire, and train Customer Service Coordinators. Ensure that the customer service team has excellent communication, problem-solving, and professional phone etiquette skills for achieving customer satisfaction.Plan, assign, and direct work, including appraising performance, rewarding, and disciplining...

We are seeking a proactive and customer-focused Seafreight Customer Service Executive to join our growing logistics team. This role is essential in managing and coordinating all sea freight operations while ensuring excellent customer satisfaction and timely delivery of services.Key Responsibilities:Handle daily operations for import and export sea freight...

Job description :1) Handle daily operation tasks for export shipments2) Preparation of shipping documents & sample arrangement3) Monitor shipment status and provide timely updates to customers4) Work closely with customers & suppliers/ forwarder to ensure smooth operation planning5) Attend customer orders, enquiries and complaints6) Managing the payment from...

ResponsibilitiesStrategically plan and manage resource planning, order management, and hand over the material to the respective carrier on time as per the customer SLA.Establish and monitor the key performance index to ensure that all required KPIs are being achieved above the goal.Deep dive and carry out RCA to understand the gaps detected during the...

Job description :1) Handle daily operation tasks for export shipments2) Preparation of shipping documents & sample arrangement3) Monitor shipment status and provide timely updates to customers4) Work closely with customers & suppliers/ forwarder to ensure smooth operation planning5) Attend customer orders, enquiries and complaints6) Managing the payment from...

Job Responsibilities:Partner with appointed 4PL (Lead Logistics Provider) to oversee daily transportation operations, ensuring efficient, timely, and cost-effective movement of goods across all routes and transportation modes.Plan, coordinate, and monitor inbound and outbound transportation activities to meet customer delivery requirements and internal...

Job SummaryThis position is responsible for managing and ensuring that all logistics services and capabilities needed to support Jabil's IMAC BU /Program operations and Customer/Stakeholders requirements are fully effective. This position is a member of the regional logistics team and participates in formulating global and regional IMAC logistics strategy....

Job Responsibilities:Oversee daily transportation operations in partnership with the 4PL (LLP) to ensure timely and efficient delivery across all routes and modes.Plan, coordinate, and monitor inbound and outbound transportation activities to meet delivery requirements and department performance goals.Manage carrier relationships and ensure compliance with...