Customer Service

OverviewAEON Credit Service is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. The Company has established a strong presence in Malaysia since 1996 to provide easy payment schemes for purchase of consumer goods and a personal financing scheme based on Syariah principles.Our business...

OverviewAEON Credit Service is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. The Company has established a strong presence in Malaysia since 1996 to provide easy payment schemes for purchase of consumer goods and a personal financing scheme based on Syariah principles.Our business...

Job OverviewWe are looking for a friendly, customer-oriented individual to join our team as a Customer Service Executive at Pavilion Kuala Lumpur. You will be the first point of contact for customers, handling inquiries, coordinating repair services, and ensuring a smooth and positive service experience. This role is ideal for those passionate about...

The Role: We Are Hiring: Call Center Agents (Banking Industry) Jalan Raja Laut, Kuala LumpurIntakes: December 2025 & January 2026We are partnering with our reputable banking clients to hire Call Center Agents for the upcoming December 2025 and January 2026 intakes.We welcome:Candidates with Customer Service experience who are keen to grow their career...

Key Responsibilities:Lead, motivate, and supervise a team of customer service representatives to achieve team objectives.Monitor and analyse team performance, ensuring adherence to key performance indicators (KPIs) such as response time, customer satisfaction, and service quality.Provide coaching, mentoring, and regular feedback to team members to enhance...

Providing information about products and services including pricing, availability, delivery options, and order statusProviding customer support via email, phone, or social media channels such as Facebook or TwitterResponding to questions about products, shipping, returns, exchanges, and other topicsProviding customer service and troubleshooting issues with...

Role: Customer Service Executive (English/Bahasa Speaker)Location: KLHour operation : rotationalSalary: 2900 (Basic RM2000 + Night Shift RM400 + KPI RM500)Support Channel: PhoneJobscope :-Handle inbound and outbound calls, emails, or chats from customers in Bahasa Malaysia and English.-Assist customers with inquiries, complaints, or requests-Provide accurate...

Key ResponsibilitiesCustomer Support & Issue Resolution- Handle customer enquiries via phone, WhatsApp, email, live chat, and in-person channels when required.- Provide accurate information regarding products, services, promotions, and processes.- Respond promptly and professionally to customer complaints, enquiries, and requests.- Troubleshoot basic service...

Location: Jalan Raja Laut & Jalan Ampang, Kuala LumpurWorking hour: 8am-11pm (rotational shift) | 5 days' work per weekLanguage: Must be able to speak fluently English (Local Malaysian)Education & Experience: Diploma/Bachelor with min 1 year experience in customer service.Terms: Contract 6 months (renewable or permanent based on performance)As a Call Center...

Job responsibilities:Understand customer enquiries and respond via applicable channels: email, chat etcUnderstand customer enquiries and ensure they are answered or routed through the appropriate support channelManage customer escalations and ensure that these are answered, tracked, and escalated as requiredPerform all procedures accurately, including...