Customer Service

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Canaan Communication & Technologies Sdn Bhd Full time

Key Responsibilities:

  • Lead, motivate, and supervise a team of customer service representatives to achieve team objectives.
  • Monitor and analyse team performance, ensuring adherence to key performance indicators (KPIs) such as response time, customer satisfaction, and service quality.
  • Provide coaching, mentoring, and regular feedback to team members to enhance their skills and overall performance.
  • Develop and implement strategies to improve team efficiency and service levels.
  • Handle complex customer inquiries and escalations, ensuring timely resolution.
  • Collaborate with other departments to streamline processes and enhance customer experience.
  • Prepare and present regular reports on team performance and customer service metrics to senior management.
  • Ensure compliance with company policies, procedures, and service standards.
  • Assist in the recruitment, onboarding, and continuous training of new team members.
  • Drive a customer-centric culture within the team, fostering an environment of accountability and excellence.

Qualifications & Skills:

  • Minimum of 3 years of experience in customer service, with at least 1 year in a team leader or supervisory role.
  • Strong leadership skills with the ability to manage and develop a team.
  • Excellent communication and interpersonal skills.
  • Problem-solving abilities with a focus on customer satisfaction.
  • Proficiency in CRM tools (e.g., Zendesk, Salesforce) and Microsoft Office Suite (Excel, PowerPoint).
  • Ability to work in a fast-paced environment and manage multiple tasks.
  • Strong analytical and reporting skills.
  • A diploma or degree in any field is preferred.

Job Types: Full-time, Contract

Contract length: 12 months

Pay: RM4, RM5,000.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Work Location: In person

  • Senior Service Desk Analyst

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Nexroar Service SDN BHD Full time

    Job Requirements and Responsibilities:➢ Acting as a point of contact for technical escalations within the Service Desk Team,working alongside and feeding back resolutions to the team➢ Managing incidents, requests and problems➢ Providing a first-class level of service by meeting or exceeding contractual SLAs, KPIs andCustomer Satisfaction across all...

  • Merchant Service Executive

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia AEON Credit Service (M) Bhd Full time

    OverviewAEON Credit Service is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. The Company has established a strong presence in Malaysia since 1996 to provide easy payment schemes for purchase of consumer goods and a personal financing scheme based on Syariah principles.Our business...

  • Customer Service

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Adecco Staffing & Outsourcing Sdn Bhd Full time 35,000 - 60,000 per year

    Job Title: Customer Service & Order Fulfillment CoordinatorLocation: KL Eco City / Penang / HybridSalary: MYR 3,500 – RM 6,000Contract: 6–12 months (renewable/conversion based on performance and business needs)Role SummaryThe Customer Service & Order Fulfillment Coordinator is responsible for managing customer orders, shipment tracking, returns, and...

  • customer service

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia SmartHire by SEEK Full time 20,000 - 60,000 per year

    Our client "ESLITE SPECTRUM MALAYSIA SDN. BHD. (誠品生活)" is seeking a Customer Service Representative to join their teamAre you passionate about delivering exceptional customer experiences and contributing to exciting marketing campaigns? Join our client's dynamic team in a role that combines customer service excellence with creative marketing...

  • Customer Service

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia One Mobile Care Sdn Bhd Full time

    Job OverviewWe are looking for a friendly, customer-oriented individual to join our team as a Customer Service Executive at Pavilion Kuala Lumpur. You will be the first point of contact for customers, handling inquiries, coordinating repair services, and ensuring a smooth and positive service experience. This role is ideal for those passionate about...

  • Customer Service

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia NICEHUB ENTERPRISE Full time 54,000 - 60,000 per year

    ResponsibilitiesDeliver customer service in line with contractual KPIs.Understand customer needs, provide accurate information, and resolve issues effectively.Communicate with customers in a courteous, empathetic, and professional manner.Maintain up-to-date knowledge of client products/services.Prepare accurate documentation and update account notes as...

  • Customer Service

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Career International FOS Full time

    The Role: We Are Hiring: Call Center Agents (Banking Industry) Jalan Raja Laut, Kuala LumpurIntakes: December 2025 & January 2026We are partnering with our reputable banking clients to hire Call Center Agents for the upcoming December 2025 and January 2026 intakes.We welcome:Candidates with Customer Service experience who are keen to grow their career...

  • Customer Service

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Best Momentum Sdn Bhd Full time 20,000 - 30,000 per year

    Duties & Responsibilities:Customer interaction: Interacting with customers via various channels (chat, Jira ticket and email) to address inquiries, provide information and offer assistance in a friendly and professional manner.Issue resolution: Resolving customer concerns, problems, and complaints by actively understanding, analyzing situations and providing...

  • Customer service

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Mango Global Technologies Co. Full time 36,000 - 72,000 per year

    . Job Opportunity – Work in MalaysiaWe're hiring for the following position:Customer Service Agent (Vietnamese language support)• Fresh graduates are welcome• Must hold a Bachelor's degree in IT, Computer Science, or related field• Good communication skills in Vietnamese and English• Able to work rotational shifts Location: Kuala Lumpur, Malaysia...

  • Customer Service

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia PLANET GROUP (M) SDN BHD Full time

    Providing information about products and services including pricing, availability, delivery options, and order statusProviding customer support via email, phone, or social media channels such as Facebook or TwitterResponding to questions about products, shipping, returns, exchanges, and other topicsProviding customer service and troubleshooting issues with...