Customer Service

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia Best Momentum Sdn Bhd Full time 20,000 - 30,000 per year

Duties & Responsibilities:

  • Customer interaction: Interacting with customers via various channels (chat, Jira ticket and email) to address inquiries, provide information and offer assistance in a friendly and professional manner.
  • Issue resolution: Resolving customer concerns, problems, and complaints by actively understanding, analyzing situations and providing suitable solutions.
  • Product knowledge: Developing a deep understanding of the company's products or services to effectively assist customers with their queries and needs.
  • Problem solving: Employing critical thinking and resourcefulness to troubleshoot and find solutions to customer challenges.
  • Communication: Communicating effectively and empathetically with customers to ensure clear understanding and build rapport.
  • Time management: Efficiently managing multiple customer inquiries and tasks to meet service level agreements and standard operating procedures.
  • Customer satisfaction: Striving to exceed customer expectations and contribute to overall customer satisfaction.
  • Continuous learning: Staying updated on product knowledge and customer service best practices.
  • Cultural sensitivity: Adapting communication style and approach to accommodate diverse customer backgrounds and needs.
  • Team collaboration: Collaborating with colleagues, supervisors and other departments to address customer concerns and improve service quality.

Requirements:

  • Ability to communicate (verbal & written) in BOTH English and Mandarin to effectively communicate with Mandarin-speaking clients.
  • Applicants must be willing to work on public holidays and weekends (on rotation basis).
  • Fresh graduates are encourage to apply. On the job training will be provided.
  • Preferably Junior Executives specializing in Call Center, Helpdesk support or equivalent.
  • Good in stress tolerance and able to learn independently.
  • Preferably candidate can multi-tasking and eager to learn.

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