Manager, Customer Solutions

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Prudential plc Full time 80,000 - 120,000 per year

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Roles & Responsibilities:

  • Lead and manage delivery and implementation of system, support and to deliver the business solutions to users as per agreed business requirements.

  • Ensure project milestones and objectives achieved within project timeline.

  • Ensure the UAT and Operation Readiness Test (ORT) are completed, and test results signed off based on business requirements.

  • Ensure system deployment in production environment.

Job Requirements:

  • Minimum 7 years' experience in Life Insurance Industry with basic operational knowledge in operations.

  • Knowledge of Takaful model, products and familiarity with Day 2 modules with experienced in handling projects will be an added advantage.

  • Experience in comparative analysis, managing/lead business analyst and operations with a successful track record of working dynamic project teams, establishing priorities and meeting department expectation.

  • Able to Interprets customer needs, assesses requirements and identifies solutions to non-standard request independently.

  • Competent in Microsoft Office application (Excel, VBA, Word, Power Point) and any other programming language.

  • Good communication skill and good command in English & Bahasa Malaysia.

  • Good analytical and problem-solving skills.

  • Able to work under pressure and deliver within tight deadlines.

  • Driven by high desire to acquire knowledge and to deliver results.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

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